Hayley Murdock
ozark,AL
Summary
Professional partnership expert prepared for role of managing and enhancing business collaborations. Known for building robust relationships that drive mutual growth and value. Focused on teamwork and adaptability, with proven negotiation and strategic planning skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Angi Ads (Formerly Angie's List)
11.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed a portfolio of service professionals, providing tailored solutions to grow their businesses using Angi products and services.
- Conducted proactive outreach to identify upsell and cross-sell opportunities, maximizing revenue potential.
- Consulted with business owners to develop and execute marketing strategies that drive customer acquisition and retention.
- Utilized CRM tools like Salesforce to track and forecast sales metrics, analyze trends, and optimize performance.
- Communicated with internal stakeholders to ensure seamless execution of sales strategies and client success initiatives.
Account Executive; Head of Recruitment
RAAH Technologies
05.2023 - 03.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Led enterprise-level recruitment and business development initiatives, aligning talent acquisition strategies with company growth objectives.
- Built and managed key partnerships with Fortune 500 companies, driving revenue expansion and long-term client engagement.
- Developed and executed data-driven recruitment processes, reducing time-to-hire and improving retention.
- Negotiated and closed high-value client contracts, contributing to significant profitability and expansion.
- Spearheaded training and mentorship programs for recruiters, improving team efficiency and performance.
- Collaborated with marketing and product teams to refine employer branding and attract top-tier talent.
Recruitment Specialist and Business Development
Face2Face Talent Solutions
04.2022 - 05.2023
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Managed recruitment operations for 35+ enterprise clients, including strategic partnerships with Fortune 500 companies.
- Led and mentored a team of recruiters, enhancing best practices for sourcing, candidate engagement, and full-cycle recruitment.
- Partnered with C-level executives to align recruitment efforts with business objectives, driving talent acquisition strategies.
- Developed innovative sourcing strategies to attract high-caliber passive and active candidates, improving retention and satisfaction.
- Drove business development initiatives, contributing to a 25% increase in account growth.
Recruiting Coordinator and Marketing Manager
American Wind Transport Group
04.2018 - 05.2022
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
- Successfully adapted to the changing recruitment landscape by utilizing emerging tools and technologies to improve sourcing strategies.
- Partnered with cross-functional teams to enhance the candidate experience, leading to higher satisfaction and improved retention rates.
- Researched and sourced highly skilled technical candidates through social media platforms, job boards, professional networks, and technical events.
- Conducted in-depth technical interviews to assess candidate qualifications, experience, and cultural fit.
- Provided data-driven recommendations to hiring managers regarding candidate selection.
- Developed and implemented robust technical recruiting strategies aligned with company growth objectives.
- Managed candidate pipelines and maintained detailed candidate profiles within applicant tracking systems (ATS).
- Performed background, reference, and technical assessments for job applicants.
- Partnered with hiring managers to forecast technical staffing needs and build recruitment plans.
- Supported onboarding processes, ensuring smooth transitions for new technical hires and enhancing retention.
Education
Associate of Arts - Business Management
Pensacola State College
Pensacola, FLSkills
- Consumer Relations
- Account Relationship Management
- Analysis of Recruitment Metrics
- Candidate Evaluation
- Enterprise Sales & Account Management
- Strategic Partnerships & Relationship Building
- Revenue Growth & Retention Strategies
- Marketing & Business Development
- Data Analysis & Performance Optimization
- CRM Tools (Salesforce, HubSpot, Zoho CRM)
- Contract Negotiations & Client Success
- Trade Show & Event Planning
- Cross-Functional Collaboration
- Market Trend Analysis
Accomplishments
- Achieved improved client satisfaction scores through effectively helping partners develop and execute customized recruitment and marketing strategies.
- Collaborated with a team of 10+ recruiters, marketers, and executives in the development of a data-driven recruitment and business development strategy that increased client acquisition and retention
- Transformed a low-performing sales team into a top-producing group in less than one year, bringing in $5M+ in revenue by implementing data-driven sales strategies, optimizing outreach efforts, and fostering a high-performance culture.
- Documented and resolved inefficiencies in the recruitment process, which led to a 20% reduction in time-to-hire and improved candidate retention rates.
Certification
- LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
- Social Selling Index (SSI) Leaderboard Recognition – LinkedIn.
- Salesforce Certified Administrator - Salesforce.
- Google Ads Certification - Google Skillshop.
Timeline
Inside Sales Representative
Angi Ads (Formerly Angie's List)
11.2024 - Current
Account Executive; Head of Recruitment
RAAH Technologies
05.2023 - 03.2024
Recruitment Specialist and Business Development
Face2Face Talent Solutions
04.2022 - 05.2023
Recruiting Coordinator and Marketing Manager
American Wind Transport Group
04.2018 - 05.2022
- LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
- Social Selling Index (SSI) Leaderboard Recognition – LinkedIn.
- Salesforce Certified Administrator - Salesforce.
- Google Ads Certification - Google Skillshop.
Associate of Arts - Business Management
Pensacola State College