Hayley Murphy
Boston,MA
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
The Club Car Restaurant & Lounge
Nantucket , MA
2024.03 - Current
- Maintained detailed records of sales transactions and daily shift reports.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved conflicts among employees in an effective manner.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved guest complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Established policies for cash handling procedures to maximize security measures.
- Provided exceptional customer service by anticipating guest needs before they arise.
Hospitality Manager
TopGolf
Canton , MA
2023.06 - 2024.03
- Trained new employees on proper hospitality protocols according to company guidelines.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support to servers when needed during busy periods or peak hours.
- Greeted guests and addressed their needs in a friendly and professional manner.
Front Desk Associate
24/7 Family Fitness
Stoughton , Massachusetts
2022.12 - 2023.06
- Maintained daily records of all transactions, including payments and cancellations.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Performed administrative tasks such as filing documents or updating member accounts.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Responded promptly to customer complaints or issues regarding the facility or equipment.
Front of House Manager
Smith and Wollensky Steak House
Boston , Massachusetts
2022.05 - 2022.12
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Greeted guests and addressed their needs in a friendly and professional manner.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Promoted a positive work environment by encouraging collaboration among team members.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Handled guest complaints professionally and efficiently.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Managed reservations system including taking reservations over phone or online booking systems.
- Monitored dining room cleanliness and tidiness at all times.
Private Events Manager
McCormick & Schmick's Seafood & Steaks
Boston , MA
2019.03 - 2022.05
- Provided support throughout the entire planning process by responding promptly to inquiries from clients or vendors.
- Managed budgets for each event while ensuring quality service delivery.
- Developed detailed event plans and timelines to ensure all deadlines are met.
- Assisted with administrative tasks related to private events such as maintaining records of payments received from vendors or expenses incurred during an event.
- Attended and participated in industry events.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
Server
Eastern Standard Kitchen & Drinks
Boston , Massachusetts
2017.04 - 2019.03
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to guests.
- Communicated effectively with kitchen staff regarding guest allergies or special requests.
- Provided excellent guest service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Bostonia Public House
Boston , MA
2014.05 - 2017.04
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to determine satisfaction with meals, promptly taking action to correct problems.
Bartender
McCormick & Schmick's Seafood & Steaks
Boston , Mas
2011.05 - 2014.04
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to guest based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted guests and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
Some College (No Degree) - Business Administration And Management
Massasoit Community College
Brockton, MASkills
- Guest Engagement
- High-volume dining
- Restaurant operations management
- Full service restaurant background
- Positive and professional
- Effective guest upselling
- Food safety understanding
Certification
- Servsafe August 2023.
References
References available upon request.
Timeline
Manager
The Club Car Restaurant & Lounge
2024.03 - Current
Hospitality Manager
TopGolf
2023.06 - 2024.03
Front Desk Associate
24/7 Family Fitness
2022.12 - 2023.06
Front of House Manager
Smith and Wollensky Steak House
2022.05 - 2022.12
Private Events Manager
McCormick & Schmick's Seafood & Steaks
2019.03 - 2022.05
Server
Eastern Standard Kitchen & Drinks
2017.04 - 2019.03
Server
Bostonia Public House
2014.05 - 2017.04
Bartender
McCormick & Schmick's Seafood & Steaks
2011.05 - 2014.04
Some College (No Degree) - Business Administration And Management
Massasoit Community College
- Servsafe August 2023.
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