HAYLEY MURPHY
Murray,UT
Summary
Experienced administrative professional with a strong drive and resourcefulness, offering three years of valuable expertise in supporting high-achieving executives. Proven track record of efficiently assisting with various professional needs, demonstrating exceptional organizational skills and attention to detail. Thrives in fast-paced and dynamic environments, adeptly managing high-volume workloads while adapting quickly to changing circumstances.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Vice President
Colliers
01.2022 - Current
- Supplied sales and marketing support to the Executive Team including the Chairman, Executive Vice President, and Vice President.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated weekly meetings.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and managed office systems to efficiently deal with documentation.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
Assistant Manager
Keller Investment Opportunities
07.2021 - 01.2022
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Teller
Colony Bank
- Accurately handles customer and company information and funds
- Updated procedures to increase efficiency
- Accurately determines when to place holds on transactions, checks, and accounts
- Able to keep up with constantly changing federal and local policies and procedures
- Professionally and kindly handles uncomfortable customer situations
- Accurately handle cash drawer and vault cash
- (Great record of balancing) Submit and order Federal Reserve Cash Flow for local branch
- Operated as head/vault teller
- Creates and maintains monthly schedules and keeps up with branch hours
- Accurately validate cash and checks to minimize bank loss
- Able to promote and explain services offered by company
- Able to carry out specialized tasks (handling of foreign currency, issuing cashier’s check) Accurately ran and processed large check orders, payments, and deposits for City of LaGrange
- About to assist customer with debit card and credit card questions
- Print and issue debit cards
- Accurately helps/assist co-workers when out of balance or with issues in running a transaction
- Able to use common skill and reasoning to answer customer questions/concerns
- Organized many areas of teller station and updated forms/logs used frequently on tell line
- Audit teller drawers
- Efficiently process and run loan payments and transactions
- Maintain, close, and open banking accounts.
Leasing Consultant to Assistant Property Manager
Greystone Properties
04.2018 - 11.2019
- Provided professional and timely service to residents concerning emails and phone calls left to the leasing office
- Kept documents and folders organized and neat in office for each resident living in the community
- Kept office stocked with basic needs
- Communicated well with all other team members in the office regarding anything going on
- Started a resident retention program at one of the properties that I was working at
- Kept up with time sensitive issues going on throughout the community and in each apartment
- Organized and hosted resident events each month while staying within the set budget for the property
- Established and implemented leasing goals and entered information through sites used by company
- Reviewed and completed applications and assessed household information against file history
- Managed overall tenant relations, including promoting overall tenant satisfaction
- Maintained in-depth knowledge of competition through consistent evaluation of market trends
- Resolved resident issues and ledger inquiries
- Enthusiastically greeted potential residents, existing residents with strong focus on resident retention
- Conducted searches, performed background check ups, scheduled appointments and presented properties to customers
- Accepted service requests from residents and forwarded to service department for prompt processing and conduct follow up calls
- Evaluate information provided by clients to ensure whether they fall under the established guidelines for renting properties
- Prepare leases and other paperwork
- Evaluated unit availability on daily basis to maintain the highest level of product knowledge
- Scheduling appointments for tours, utilizing company procedures including appointment book and traffic log
- Collects and Manages Resident Rent and other payments through Yardi Voyager
- Keeps residents accounts updated and correct by adding and reviewing charges and bounced payments regularly
- Deposits checks to bank for company
- Enters in details of check to system
- Handles all high stress or unset resident situations
- Delegates maintenance workload by priority
- Hosts team meeting with property staff.
Server
The Cannon Brew Pub
11.2017 - 06.2018
- Consistently provided professional, friendly and engaging service
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Provided friendly and attentive service
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health
- Resolved guest complaints quickly and efficiently
- Received frequent customer compliments for going above and beyond normal duties
- Delivered quality service by providing a warm and welcoming environment
- Assisted co-workers whenever possible
- Effectively listened to, understood and clarified guest concerns and issues
- Maintained complete knowledge of restaurant menu, including daily specials
- Developed and maintained positive working relationships with others to reach business goals.
Sever/ Hostess
Cracker Barrel Old Country Store
02.2014 - 11.2017
- Handled guest money
- Accurately took guests orders and promptly put them into the system for the kitchen to make
- Made sure guests orders were correct before going to the table
- Made sure to keep my section clean for prompt service
- Cleaned work area shared by entire team and efficiently did any assigned side work
- Always quick to help teammates that got behind
- Assisted all guest in the restaurant, not only my own
- Always greeted guests and team members with a smile and positive energy.
Server Trainer
Overbored @ Lake Harding Marina
03.2016 - 10.2017
- Resolved guest complaints quickly and efficiently
- Received frequent customer compliments for going above and beyond normal duties
- Delivered quality service by providing a warm and welcoming environment
- Assisted co-workers whenever possible
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
- Effectively listened to, understood and clarified guest concerns and issues
- Monitored guest for intoxication and immediately reported concerns to management
- Maintained high standards of cleanliness and sanitation
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Assertively upsold alcoholic beverages, appetizers and desserts.
Education
Nursing -
University of West Georgia
High School Diploma - undefined
LaGrange High School
01.2014
Skills
- High Energy
- Customer Service
- Decision-making Skills
- Quick Problem Solver
- Outgoing and Energetic
- Courteous, Professional, and Friendly Demeanor
- Problem Solving Skills
- Presentation Skills
- Committed Team Player
- Sales Expertise
- Up-Selling Capability
- Time Management Skills
- Flexible Schedule Capability
- Very Organized and Clean
- Money Handling Skills
- Efficient In Microsoft Word and Excel
- Professional in High Stress Situations
- Document Preparation
- Executive Support
- Calendar Management
- Meeting planning
- Performance Tracking
- Office Administration
- Office Management
- Invoice Processing
- Business Administration
- Mail Management
- Administrative Support
- Strategic Planning
- Database Management
- Project Oversight
- Scheduling
- Strong Problem Solver
- Customer Service-Oriented
- Project Management
- Resourceful
- Meticulous attention to detail
- Conflict Management
- Spreadsheet tracking
- Mail handling
- Information confidentiality
- Appointment Setting
Certification
Notary Public
Real Estate License
Timeline
Executive Assistant to the Vice President
Colliers
01.2022 - Current
Assistant Manager
Keller Investment Opportunities
07.2021 - 01.2022
Leasing Consultant to Assistant Property Manager
Greystone Properties
04.2018 - 11.2019
Server
The Cannon Brew Pub
11.2017 - 06.2018
Server Trainer
Overbored @ Lake Harding Marina
03.2016 - 10.2017
Sever/ Hostess
Cracker Barrel Old Country Store
02.2014 - 11.2017
Teller
Colony Bank
Nursing -
University of West Georgia
High School Diploma - undefined
LaGrange High School
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