Hayley Nguyen

Server

Ben Tran

Elk Grove, CA

09.2023 - 03.2024

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.