Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Hayley Ott

Cape Coral,FL

Summary

Self-motivated, professional, and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

4
4
years of professional experience

Work History

Crew Member

Bridget Spann
Chesterfield, Missouri
01.2024 - 07.2024
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Answered phone calls promptly to provide accurate information about menu items or prices.

Front Desk Receptionist

Kelly Ott
Chesterfield, Missouri
05.2020 - 12.2023
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.

Education

Entrepreneurship

Florida Gulf Coast University
Fort Myers, FL
05-2028

Skills

  • Company standards
  • Point-of-sale transactions
  • Cleaning
  • Point of sale system
  • Salesmanship
  • Verbal and written communication
  • Point of sale operation
  • Interactive communication skills
  • Safety awareness
  • Safety
  • Spreadsheet tracking
  • Appointment confirmation
  • Scheduling appointments
  • Call forwarding
  • Issue handling
  • Problem-solving skills
  • Customer assistance and interaction
  • Office supplies inventory management
  • Scheduling

Affiliations

  • I played varsity-level basketball in high school
  • I am in the Tri Delta sorority at FGCU
  • I donate to St. Jude's hospital with my sorority
  • I volunteer with children at the gym
  • I enjoy exercise and the outdoors

References

References available upon request.

Timeline

Crew Member

Bridget Spann
01.2024 - 07.2024

Front Desk Receptionist

Kelly Ott
05.2020 - 12.2023

Entrepreneurship

Florida Gulf Coast University

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Hayley Ott