Hayley Owens
Luverne,AL
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Diligent DSP with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional/Medication Assistant
Three Folds Care, INC.
08.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
Class 1 Barber
Great Clips Hair Salon
05.2024 - 08.2024
- Counted and documented opening and closing cash amounts daily.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Completed quality haircuts and styling for men, women and children.
- Consulted with clients to assess personal style preferences and unique needs.
- Answered incoming telephone calls and scheduled appointments for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Customer Service Representative
Various
04.2020 - 08.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
Education
GED -
George C Wallace Community College
Dothan, AL01-2022
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Disability awareness
- Crisis management
- Patient management
- Progress documentation
Certification
- CPR/AED Certification
- MAC 1
- CPI
Languages
English
Full Professional
Timeline
Direct Support Professional/Medication Assistant
Three Folds Care, INC.
08.2024 - Current
Class 1 Barber
Great Clips Hair Salon
05.2024 - 08.2024
Customer Service Representative
Various
04.2020 - 08.2024
GED -
George C Wallace Community College
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