Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayley Parish

Allen Park

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Morsi Pediatrics
11.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Certified Nursing Assistant

Henry Ford Health System
03.2021 - 03.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Client Service Representative

Rocket Mortgage
09.2020 - 02.2021
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Call Center Representative

Henry Ford Health
08.2018 - 09.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Receptionist

2nd Avenue Animal Hospital
03.2016 - 05.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Associate of Science - Nursing

Schoolcraft College
Livonia, MI

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Insurance verification
  • Maintaining confidentiality
  • Professionalism and ethics
  • Medical office administration

Timeline

Medical Assistant

Morsi Pediatrics
11.2024 - Current

Certified Nursing Assistant

Henry Ford Health System
03.2021 - 03.2024

Client Service Representative

Rocket Mortgage
09.2020 - 02.2021

Call Center Representative

Henry Ford Health
08.2018 - 09.2020

Receptionist

2nd Avenue Animal Hospital
03.2016 - 05.2018

Associate of Science - Nursing

Schoolcraft College

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Hayley Parish