Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hayley Pauvlinch

New Brighton,PA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to making everyone feel seen, loved, and heard. Seeking entry-level opportunities to expand skills while facilitating company growth. CPR certified and all clearances are up to date.

Overview

2
2
years of professional experience

Work History

Store Clerk

Rosalind Candy Castle
New Brighton, PA
2016 - 2018
  • Inspected deliveries, replenished shelves, and stored excess products to keep on top of stock management tasks.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Counted different types of merchandise to comply with the inventory.
  • Located items for customers and helped complete purchases by processing payments.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.

Member Service Representative

Beaver County YMCA
New Brighton, PA
2018 - 2019
  • Processed cash and check deposits every day.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Reviewed new account applications to verify eligibility of prospective members.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.

Clothing Sales Associate

Wildwood Boutique
Beaver, PA
2019 - 2022
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels, and meet customer demand.

  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Communicated item availability with retail team members and shoppers.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.

Preschool Assistant Teacher

Pathway Church
Beaver Falls, PA
08.2022 - 05.2023
  • Supported lead teacher with daily classroom activities.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Maintained safe, clean and constantly supervised play environment.
  • Assisted with implementation of approved lesson plans and daily classroom schedule.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Assisted with or led story time by reading books to children.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Instructed and assisted students during craft activities.
  • Arranged classroom furniture and learning materials to keep areas neat.
  • Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.

Home Health Aide

Ferguson Nursing
New Brighton, PA
02.2023 - Current
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Recognized emergency situations and implemented appropriate procedures.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Documented care provided and submitted notes to supervisor.

SWAN Caseworker

Adoption Connection, PA
Beaver, Pennsylvania
05.2023 - Current
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Created monthly reports summarizing caseload activities for review by supervisor.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.

Education

High School Diploma -

New Brighton Area High School
New Brighton, PA
06.2019

Associate of Arts - Psychology

Community College of Beaver County
Monaca, PA
05.2021

Bachelor of Arts - Sociology

California University of Pennsylvania
California, PA
05.2023

Skills

  • Honest and Dependable
  • Problem-Solving
  • Promoting Social and Emotional Development
  • Reliable and Responsible
  • Detail-Oriented
  • Honest and Ethical
  • Adaptable and Flexible
  • Creative Thinking
  • Relationship Building
  • Active Listening
  • Clear and Direct Communication
  • Encouraging Participation and Inclusivity

References

Colleen Curti- director at Pathway Preschool, (724) 312-3103

Danielle Trent- owner of Wildwood Boutique, (724) 581-1688

Robert Budacki- vice principal of New Brighton High School, (724) 601-7726

Timeline

SWAN Caseworker

Adoption Connection, PA
05.2023 - Current

Home Health Aide

Ferguson Nursing
02.2023 - Current

Preschool Assistant Teacher

Pathway Church
08.2022 - 05.2023

Store Clerk

Rosalind Candy Castle
2016 - 2018

Member Service Representative

Beaver County YMCA
2018 - 2019

Clothing Sales Associate

Wildwood Boutique
2019 - 2022

High School Diploma -

New Brighton Area High School

Associate of Arts - Psychology

Community College of Beaver County

Bachelor of Arts - Sociology

California University of Pennsylvania

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Hayley Pauvlinch