Hayley Pederson
Yerington,NV
Summary
Dedicated employee known for punctuality, dedication, and pursuing employment options where good customer service and positive attitude will make a difference. Lends skilled supervision, activity planning and organization to individual patient treatment. Adeptly navigates stressful environments to deliver optimized outcomes. Dedicated to balancing high degree of compassionate care with privacy and understanding.
Overview
5
5
years of professional experience
Work History
Material Handler
Tesla Giga Factory
02.2024 - Current
- Increased productivity, utilizing walkie-riders and other material handling equipment effectively.
- Conducted routine maintenance checks on all heavy equipment to ensure optimal functioning throughout daily operations.
- Alerted to best of ability supervisors and coworkers of hazards and other issues for quick resolutions through word of mouth as well as Take Charges.
- Helped support production goals, ensuring that all necessary materials were available when needed on the production floor.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary to best of ability.
- Trained new employees on best practices for material handling and line-side team work, and heavy machinery to foster a skilled and knowledgeable team.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment to Tesla warehouses.
- Drove forklifts, reach trucks, walkie-riders, pallet jacks to transport materials across the Giga Factory.
- Used MFS and MOS to efficiently track, manage, and virtually move pallets throughout the warehouse
- Demonstrated adaptability in responding to unexpected fluctuations in demand or changes in routine or schedules.
- Assisted with all AGV faults on line-side to ensure smooth running of operations and produce higher numbers.
- Contributed to quality control measures by inspecting incoming materials for defects or damage prior to use in production.
- Transported inventory items to appropriate locations.
- Supported production by manually loading and unloading to prevent starvation within the lines as necessary.
- Assembled pallets and crates for secure transportation of materials.
Lead Cashier
Golden Gate Petroleum
12.2021 - 09.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Educated employees on register use, merchandising, and customer service.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
Coach Counselor
RITE OF PASSAGE-Sierra Sage Academy
09.2021 - 12.2021
- Monitored behavior in individual and group sessions and intervened when necessary.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Empowered clients to tackle challenging situations with better and more diverse coping skills.
- Discussed history and symptoms and evaluated potential clinical interventions .
- Maintained confidentiality through stringent handling of charts and data.
- Provided counseling for relapse prevention, social issues and mental health problems.
- Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
Garden Associate
THE HOME DEPOT
02.2020 - 08.2021
- Completing the Store Readiness Checklist.
- Aiding in the on-hand accuracy for the store.
- Assigning basic or creative marketing tasks to peers.
- Operating machinery in a timely manner for customers and store vendors.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Communicated with customers about Service offerings, including policies, restrictions and refund policies.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Education
HIGHSCHOOL DIPLOMA - ADULT EDUCATION
Fernley Adult Education
08.2019
Skills
- Team building
- Therapeutic expertise
- Peer Counseling
- Crisis Intervention Techniques
- Mental health support
- Exceptional problem solver
- Conflict resolution
- Active listening
- Supervision
- Forklift Operations
- Problem-Solving
- Protective Equipment Use
- Health and safety compliance
- Critical thinking
- Communication
- Friendly, positive attitude
- Reliable and trustworthy
- Policy and procedure improvements
- Building Relationships
- Group leadership
- Effective Communication
- Loading and unloading
- Positive Attitude
- Heavy Lifting
- Attention to Detail
Accomplishments
- Volunteered labor for Hurricane Laura relief in Orange, Texas.
- Earned Staff of the month at Rite of Passage
- Performed several acts at the IMTA for Autism and Down Syndrome Awareness in Los Angeles
- Volunteered and performed the Star Spangled Banner for the Reno Nevada Special Olympics
- Performed a Patriotic Medley at the NITC in Yerington, Nevada.
- Consistently maintained high customer satisfaction ratings.
Timeline
Material Handler
Tesla Giga Factory
02.2024 - Current
Lead Cashier
Golden Gate Petroleum
12.2021 - 09.2023
Coach Counselor
RITE OF PASSAGE-Sierra Sage Academy
09.2021 - 12.2021
Garden Associate
THE HOME DEPOT
02.2020 - 08.2021
HIGHSCHOOL DIPLOMA - ADULT EDUCATION
Fernley Adult Education
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