Hayley Pham

• Strengthened client relationships, offering tailored financial advice to meet individual needs.
• Championed customer retention efforts, addressing concerns promptly and effectively resolving issues.
• Ensured compliance with bank policies and regulatory requirements to maintain secure environment.
• Assisted customers with account opening procedures as well as ongoing maintenance requests such as address changes or periodic account reconciliations.
• Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
• Implemented sales strategies for promotion of various banking products and services.
• Achieved performance goals by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
• Maintained strict adherence to internal audit protocols ensuring full compliance in all aspects of branch operations including security measures related to vault access controls and dual control procedures.
• Mentored junior bankers, fostering professional growth and development through coaching sessions.
• Improved customer satisfaction by providing personalized banking solutions and efficient service.
• Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
• Presented products and services to customers using in-depth knowledge to answer questions.
• Identified customer desires and goals through needs-based sales tactics.
• Cross-sold wide range of services and products to increase new business and expand existing customer relationships.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Collected fees, and payments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering positive work environment.
• Collaborated with management team to develop strategic plans for business growth and improvement.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Mentored team members to enhance professional development and accountability in workplace.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Gave animals proper attention to promote secure environment in owner's absence.
• Communicated professionally with pet owners via phone, email, and text.
• Facilitated integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
• Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
• Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
• Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
• Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
• Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
• Built strong relationships with local veterinarians to address any health concerns or emergencies that arose during a dog''s stay at the facility.
• Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
• Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
• Assisted in marketing efforts to promote facility''s services within the community through social media presence and local events.
• Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
• Assisted in recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
• Expanded facility''s service offerings by organizing special events like dog birthday parties or themed play sessions.
• Reduced risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
• Ensured positive customer experience by addressing any concerns or questions from clients promptly and professionally.
• Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
• Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Followed pet care instructions for dietary needs and medication regimens.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Kept animal coats clean and healthy with regular washing, grooming, and trimming.
• Washed, trimmed and brushed animals to maintain good grooming standards.
• Monitored animals for behavioral problems and signs of health issues.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Educated visitors and staff on proper animal care and handling.
• Cared for sick or injured animals by seeking out veterinary care and notifying owners.
• Enhanced facility cleanliness, minimizing risk of disease transmission among dogs in the facility.
• Contributed to increased bookings by promoting services via social media platforms, word-of-mouth referrals, and local events participation.
• Coordinated grooming appointments as needed, contributing to improved appearance and hygiene of pets under care.
• Managed accurate records of vaccinations and medical history for each dog under care, ensuring compliance with state regulations.
• Developed trust with new clients through initial meet-and-greet sessions, discussing specific requirements for each dog''s care plan.
• Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
• Increased client retention with excellent communication skills, providing regular updates on their pet''s wellbeing.
• Delivered exceptional customer service when answering phone calls or responding to email inquiries about services offered.
• Prepared food and water following instructions from pet owners.
• Gave medication to pets following guidelines from owners.
• Gave basic first-aid to injured animals before seeking medical care.
• Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Prepared and administered medications and treatments as prescribed by veterinarian.
• Consulted with veterinarians to diagnose problems and administered prescribed treatments.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Processed orders and sent to kitchen employees for preparation.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Checked guests' identification before serving alcoholic beverages.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.