Hayley Pitcaithly
The Woodlands,TX
Summary
Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology.
Overview
11
11
years of professional experience
Work History
Logistics Team Lead/Manager
JKA Logistics
08.2017 - Current
- Enhanced team communication, resulting in improved collaboration and faster problem resolution.
- Managed daily shipping schedules, prioritizing tasks for timely order fulfillment and customer satisfaction.
- Negotiated favorable shipping contracts with carriers, reducing transportation costs while maintaining service quality.
- Established performance metrics for logistics staff, driving accountability and high-performance standards.
- Collaborated closely with sales teams to develop tailored logistics solutions that met unique customer requirements.
- Facilitated effective communication between the logistics department and other key stakeholders within the organization, ensuring seamless coordination of efforts towards common goals.
- Mentored junior team members in best practices related to logistical planning, execution, and reporting – ultimately contributing to their professional growth within the company.
- Acted as a liaison between logistics personnel and external partners, such as vendors, carriers, and regulatory agencies – fostering strong relationships that contributed to the overall success of the company.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
- Analyzed customer requirements and provided customized logistics solutions.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Implemented systems and procedures for accurate data collection and reporting.
Import Dispatcher/Coordinator
De Well Logistics
02.2015 - 02.2016
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Managed high call volumes while maintaining composure and professionalism under pressure.
Import Dispatcher/Coordinator
Maersk Line
01.2013 - 02.2015
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
Education
High School Diploma -
College Park High School
The Woodlands05.2009
Skills
- Route Optimization
- Logistics Planning
- Demand Forecasting
- Distribution Management
- Problem Solving
- Project Management
- Quality Assurance
- Staff Training
- Cross-functional Collaboration
- Adaptability
- Shipping Coordination
- Process Improvement
- Time Management
- Customer Service
- Transportation Management
- Freight Negotiation
- Team Leadership
- Decision Making
- Vendor Relations
- Work Delegation and Tracking
- Progress Tracking
- Schedule Coordination
- Logistics Process Improvement
- Cost Reduction
- Attention to Detail
- Customer Service Skills
- Data Entry
- Flexibility and Adaptability
Timeline
Logistics Team Lead/Manager
JKA Logistics
08.2017 - Current
Import Dispatcher/Coordinator
De Well Logistics
02.2015 - 02.2016
Import Dispatcher/Coordinator
Maersk Line
01.2013 - 02.2015
High School Diploma -
College Park High School
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