Hayley Porter
Dracut,Massachusetts
Summary
Highly motivated individual with great communication skills. Experienced worker in sales and customer service roles. Strive in high pace environments and delivered results that meet and surpass expectations.
Overview
10
10
years of professional experience
Work History
Personal Assistant
Nordstrom
Burlington, MA
04.2022 - 12.2024
- Assisted in stocking shelves, unloading merchandise and organizing inventory.
- Facilitated communication between team members to enhance project coordination.
- Participated in on-the-job training to improve skills and knowledge.
- Organized and cleaned work area and tools.
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
- Engaged with clients courteously to ensure customer satisfaction.
Receptionist/Office Assistant
Massage Envy
Billerica, Massachusetts
01.2021 - 10.2021
- Increase company profits by sales through operational efficiency
- Answering phone calls
- Setting and checking members and guests in and out for appointments
- Staying updated on retail products and promotions
- Re-engaging inactive members
Hostess
Four Oaks Country Club
Dracut, MA
08.2017 - 08.2020
- Accepted and organized reservations, and prioritized reservations to accommodate customers
- Ensured guest satisfaction and advised staff of specific service needs, improvements, or concerns
- Dealt with company financials by issuing dining charges, verifying orders, calculating taxes, and totaling bills for to-go orders
- Stocked and operated beverage cart around golf course, catering to customer needs
Hostess and Cashier
Bahama Breeze
Tyngsborough, Massachusetts
02.2015 - 07.2017
- Responsible for greeting and handling incoming guests
- Worked alongside other staff to optimize dining experiences
- Supported staff by setting/clearing tables, assisting with excess work, and keeping operations running smoothly
Education
High School Diploma -
Dracut Senior High School
Dracut, MA06.2015
Skills
- Scheduling
- Customer service
- Communications
- Persistence
- Multi-Tasking
- Errands management
- Appointment scheduling
- Strong interpersonal skills
- Brand awareness
Timeline
Personal Assistant
Nordstrom
04.2022 - 12.2024
Receptionist/Office Assistant
Massage Envy
01.2021 - 10.2021
Hostess
Four Oaks Country Club
08.2017 - 08.2020
Hostess and Cashier
Bahama Breeze
02.2015 - 07.2017
High School Diploma -
Dracut Senior High School