Hayley Pross
Butler
Summary
Top-notch Relationship Banker with solid background in banking and operations. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Known for reliable collaboration and adaptability to changing needs. Skilled in financial analysis and customer engagement.
Overview
14
14
years of professional experience
Work History
Relationship Banker
Bank of America
11.2022 - Current
- Executes the bank's risk culture and strives for operational excellence
- Builds relationships with clients to meet financial needs
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Grows business knowledge and network by partnering with experts in small business, lending, and investments
- Manages financial center traffic, appointments, and outbound calls effectively
- Drives the client experience
- Manages cash responsibilities
- Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborates effectively to get things done, building and nurturing strong relationships.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Chief Workshop Manager (Store Manager)
Build-a-bear Workshop
06.2021 - 09.2022
- Opening/Closing Store & Registers
- Change orders
- Schedule making
- Hiring
- Training new team members
- Merchandising
- Customer service
- Guest experience
- Shipment in and out
- Devised strategic plans for workshop expansion while maintaining profitability targets.
- Physical inventory
- Monthly and quarterly paperwork
- Daily communication with DM and sales audit
- Basic computer / IT maintenance
- Coaching
- Leadership
- Weekly conference calls
- Setting & meeting daily, weekly & monthly goals
- Daily sales metrics
- Facilitated open communication channels between management and employees, promoting transparency across all levels of the organization.
Lead Instructor/Coach/Key Holder
The Little Gym
04.2019 - 06.2021
- Teaching Dance and Gymnastics to children ages 2-12
- Meet and greet parents and children
- Daily phone calls for prospective students
- Prepare music and equipment prior to class
- Gym set up
- Desk work
- Birthday parties
- Cash handling
Key Holder/Supervisor
Vitalife
09.2015 - 09.2017
- Key Holder and Cashier
- Opening and closing the store and registers
- Counting registers
- Overseeing employees and assigning jobs
- Ordering merchandise and checking orders in
- Customer service
- Sales
- Inventory
- Marketing
- Social media management
Key Holder/Sales Associate
Cosmo Prof
03.2015 - 08.2015
- Key Holder
- Opening and closing the store and registers
- Inventory
- Stocking
- Sales
- Worked single person shifts
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Assistant Manager
Against All Odds
06.2011 - 01.2014
- Opening and closing the store
- Ordering change
- Exchanges and returns
- Customer service
- Section scheduling
- Merchandising
- Store front change
- Sending and receiving shipments
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Middlesex County Community College
Edison, NJ01.2014
Diploma - Concentration in Performing Arts, Dance
Middlesex County Vocational and Technical High School
East Brunswick, NJ01.2014
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The University of The Arts
Philadelphia, PA01.2011
Skills
- Dance: Modern, Contemporary, Jazz, Tap, Ballet, Choreography, Dance History, Anatomy
- Proven leadership abilities
- Great at managing teams and mentoring direct reports
- Customer service
- Great under pressure
- Quick learner who is comfortable in a fast paced environment
- Multitasking
- Pays attention to detail
- Clerical skills
- Great with kids (infant-teen)
- Childcare
- Daily housekeeping
- Knowledgeable about hair products and certain hair services
- Cooking and baking
- Organization
- Relationship building and management
- Sales expertise
- Customer Service-oriented
- Cash handling
- Banking
- Loss prevention
Awards
2008/2009 Choreography, Middlesex County College
Timeline
Relationship Banker
Bank of America
11.2022 - Current
Chief Workshop Manager (Store Manager)
Build-a-bear Workshop
06.2021 - 09.2022
Lead Instructor/Coach/Key Holder
The Little Gym
04.2019 - 06.2021
Key Holder/Supervisor
Vitalife
09.2015 - 09.2017
Key Holder/Sales Associate
Cosmo Prof
03.2015 - 08.2015
Assistant Manager
Against All Odds
06.2011 - 01.2014
Diploma - Concentration in Performing Arts, Dance
Middlesex County Vocational and Technical High School
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The University of The Arts
Middlesex County Community College
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