Hayley Riggle
Katy
Summary
Experienced with client management, administrative tasks, and brokerage operations. Utilizes organizational skills and attention to detail to enhance efficiency and client satisfaction. Knowledge of financial documentation and communication, ensuring accurate and timely support.
Demonstrated proficiency in multitasking and attention to detail, ensuring smooth operations and client satisfaction.
Overview
13
13
years of professional experience
Work History
Broker Assistant
Jadaam Enterprises
01.2022 - Current
- Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
- Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
- Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
- Contributed to increased client retention by consistently providing exceptional customer service and support.
- Optimized time management for brokers by handling routine tasks such as scheduling appointments and managing calendars.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Development Manager
Next Generation Enterprises
03.2018 - 08.2020
- Company Overview: The company I worked for partnered with nonprofits to host big and small events in the local area.
- I trained, coached, and managed a team of up to 12 people at these events.
- I worked my way up through several positions, from learning the basics, managing a single event, to managing multiple events, all while learning the backend of how our business operated.
- I originally started in Houston, TX. I was offered a spot in moving to Charlotte, NC to open up a new location in the city.
- I learned new techniques and strategies when it comes to marketing, sales, and business operations.
Sales and Marketing Manager
Landry's Inc.
03.2017 - 03.2018
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Increased sales revenue by developing and implementing effective sales strategies.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Manager
Schlotszkys
09.2012 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Diploma -
Katy High School
Katy, TX06.2014
Skills
- Follow-up coordination
- File organization
- Customer Service
- Documentation skills
- Building and Maintaining Relationships
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Sales skills
- Sales tracking
- Basic computer skills
Personal Information
Authorized To Work: US
Timeline
Broker Assistant
Jadaam Enterprises
01.2022 - Current
Development Manager
Next Generation Enterprises
03.2018 - 08.2020
Sales and Marketing Manager
Landry's Inc.
03.2017 - 03.2018
Manager
Schlotszkys
09.2012 - 03.2017
Diploma -
Katy High School
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