Hayley Roberts
Portland,Oregon
Summary
I'm a goal-oriented professional well-versed in media communication, customer support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coach
Westview Youth Cheer
Portland, Oregon
05.2024 - Current
- Mentored team members in order to build confidence and foster a supportive environment.
- Attended coaching clinics or workshops in order to stay up-to-date on industry trends.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Team leadership
Hostess
Cracker Barrel Restaurant
Boise, ID
06.2022 - 03.2023
- Assisted with setting up banquet rooms for special events.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
Consultant
Electric Rays Tanning
Boise, ID
03.2022 - 06.2022
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided training to new staff members on proper operation of equipment.
- Processed payments from customers using cash registers or POS systems.
- Greeted customers and provided information about tanning services.
Advisor
Justice Retail
Portland, Oregon
06.2019 - 07.2020
- Organized merchandise displays to attractively showcase products.
- Fulfilled online orders, including packing and shipping merchandise to customers' homes or businesses.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a POS system, accurately recording purchases and payments.
Education
Bachelor of Arts - Integrated Media And Strategic Communications
Boise State University
Boise, ID05-2024
Skills
- Media Relations
- Customer Service
- Exceptional written and verbal communication skills
- Adobe Cloud Services Software Proficiency
- Content Creation/ Social media management
- Knowledge of best SEO practices
- Public Relations
- Creative Content Writing
- Leadership
- Graphic Design
- Management
- Messaging and speechwriting
- Campaign Development
- Strategy implementation
- Adaptable
Certification
- American Red Cross course: Adult, Child and Baby First Aid/CPR/AED Online Only Date Issued: 07/28/24
- NFHS: Concussion in Sports, Date Issued: 07/28/24
- NFHS: Heat Illness Prevention, Date Issued: 07/28/24
- NFHS: Appearance and Performance Enhancing Drugs and Substances, Date Issued: 07/28/24
- OSAA: Preventing and Interrupting Discriminatory Acts Training, Date Issued: 07/28/24
Timeline
Coach
Westview Youth Cheer
05.2024 - Current
Hostess
Cracker Barrel Restaurant
06.2022 - 03.2023
Consultant
Electric Rays Tanning
03.2022 - 06.2022
Advisor
Justice Retail
06.2019 - 07.2020
Bachelor of Arts - Integrated Media And Strategic Communications
Boise State University
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