Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Roseberry

Anaheim,CA

Summary

Reliable professional with a passion for creating the best customer experience possible. Dedicated, punctual and valuable team player who enjoys learning and taking on a challenge. I have had the pleasure of working in a range of positions for the past 15+ years, and have taken something valuable from each. I am always willing to help and go above and beyond with the end goal of providing the best service in mind, whatever that service may be. I appreciate your consideration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Hub Leasing Consultant

Tricon Properties
02.2023 - Current
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Verified tenant incomes and other information before accepting lease applications.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.


Realtor

Keller Williams Realty
06.2020 - Current
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
  • Expanded client base through effective prospecting techniques and referrals from satisfied customers.

Leasing and Area Specialist

Windsor Property Management - Orange County, CA
06.2018 - 06.2020
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Managed over 250 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Front Office Supervisor

Residence Inn by Marriott
03.2016 - 03.2019
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Trained team members on new hotel services and products to support customer services.

Supervisor and Sales Associate

Quiksilver Retail - Anaheim, CA
05.2015 - 07.2016
  • Managed efficient cash register operations.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Front Desk Manager and Sales

Frogg's Bounce House
09.2012 - 04.2015
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Responded to telephone, email and in-person inquiries.
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their visit/event.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Managed front desk maintenance of client records events calendar.

Cafe Worker

Wind Crest Retirement Community
02.2009 - 05.2011
  • Increased repeat business by developing strong rapport with regular customers through excellent service.
  • Streamlined ordering process with effective communication between kitchen staff and front-of-house team members.
  • Monitored food temperatures to comply with safety regulations.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Accurately operated cash register to process customer payments.

Education

High school diploma -

Skills

  • Friendly and Helpful
  • Reliability and punctuality
  • Register Opening and Closing
  • Inventory Management
  • Store Opening and Closing
  • Cash Handling
  • Sales expertise

Certification

Real Estate License

Timeline

Sales Hub Leasing Consultant

Tricon Properties
02.2023 - Current

Realtor

Keller Williams Realty
06.2020 - Current

Leasing and Area Specialist

Windsor Property Management - Orange County, CA
06.2018 - 06.2020

Front Office Supervisor

Residence Inn by Marriott
03.2016 - 03.2019

Supervisor and Sales Associate

Quiksilver Retail - Anaheim, CA
05.2015 - 07.2016

Front Desk Manager and Sales

Frogg's Bounce House
09.2012 - 04.2015

Cafe Worker

Wind Crest Retirement Community
02.2009 - 05.2011

High school diploma -

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Hayley Roseberry