Hayley Ross
Maiden,NC
Summary
Dynamic production scheduling professional with over a decade of experience in optimizing workflows and enhancing team collaboration. Demonstrated ability to align production capacity with customer demand, leading to substantial cost savings and improved project efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Planner /Production Scheduler
Wanzl North America
Newton, NC
09.2023 - Current
- Optimized inventory control, reducing waste and improving cost efficiency.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Developed and maintained production schedules to optimize workflow efficiency.
- Coordinated with cross-functional teams to align production capacity with customer demand.
- Analyzed inventory levels and adjusted schedules to minimize stock shortages or overages.
- Monitored daily production activities to ensure adherence to schedules and resolve conflicts.
- Updated management and clients on progress of production.
- Reduced lead times with the implementation of efficient scheduling strategies.
- Managed SAP implementation project to enhance operational efficiency and streamline processes.
- Implemented new software tool for scheduling, significantly reducing time spent on manual scheduling tasks.
- Reduced waste by implementing more efficient scheduling system that closely matched production runs with demand.
Senior Planner Scheduler /Senior Buyer
VonDrehle
Maiden, NC
02.2013 - 08.2023
- Streamlined planning procedures, reducing lead times and improving overall project efficiency across departments.
- Managed vendor relationships to ensure timely delivery of materials critical to project success and operational continuity.
- Developed innovative solutions to complex problems, resulting in significant cost savings for the organization.
- Enhanced project efficiency by streamlining workflows and implementing time-saving processes.
- Coordinated cross-functional teams to ensure seamless execution of project deliverables from inception to completion.
- Increased collaboration among team members with effective communication strategies and regular progress meetings.
- Coordinated and optimized production schedules across five facilities to enhance operational efficiency.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Coordinated scheduling to optimize production timelines and resource allocation.
- Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
Customer Service Representative
VonDrehle
Maiden, NC
08.2011 - 02.2013
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Utilized Excel to streamline data management processes and enhance reporting accuracy.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Quality Control Technician
VonDrehle
Maiden, NC
12.2003 - 08.2011
- Monitored production lines through regular inspections to guarantee compliance with quality assurance protocols.
- Implemented corrective actions for non-conformance issues, enhancing product reliability.
- Collaborated with production teams to identify and resolve quality-related challenges.
- Trained new staff on quality control protocols and best practices for improved efficiency.
- Analyzed defect trends to recommend process improvements, reducing waste and rework time.
- Maintained quality documentation and records for conformance with relevant standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
Inspector in Quality Assurance and Quality Control
Regency Home Fashions
Newton, NC
10.2002 - 11.2003
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Implemented process improvements that enhanced product consistency and reduced defects.
- Trained junior inspectors on quality control procedures and inspection techniques.
- Ensured adherence to regulatory requirements through regular audits and compliance checks.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
Education
Associate of Arts - Cosmetology
Career Image School of Beauty
Newton, NC06-2000
Skills
- Customer focus
- Cost control
- Cross-functional coordination
- Time management
- Logistics management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Shipping and receiving
Certification
-Certified in Lean Manufacturing
-EXCEL Certifications
-SYSPRO MRP System Training
-Profit Key MRP System Training
-Sidekick MRP Bolt on System Training
-SAP S4HANA Training
Timeline
Planner /Production Scheduler
Wanzl North America
09.2023 - Current
Senior Planner Scheduler /Senior Buyer
VonDrehle
02.2013 - 08.2023
Customer Service Representative
VonDrehle
08.2011 - 02.2013
Quality Control Technician
VonDrehle
12.2003 - 08.2011
Inspector in Quality Assurance and Quality Control
Regency Home Fashions
10.2002 - 11.2003
Associate of Arts - Cosmetology
Career Image School of Beauty