Hayley R Walters
Lansing ,MI
Summary
I would be a good fit for this job given my experience in food handling and customer service. I work well with others and consider my co-workers to be my teammates. In addition, I enjoy serving customers and building positive customer - employee relations.
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
5
5
years of professional experience
Work History
Hostess
Drip Drop Cocktail Room
08.2022 - 10.2023
- Answered phone calls to take orders, give information and document reservations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Baker
Vegan East
01.2021 - 06.2022
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Complied with health and safety codes to protect staff and customers.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Produced consistently high-quality baked goods for customers.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Packaged finished products for sale.
- Operated and maintained bakery equipment, including ovens and mixers.
Hayley R Walters
Caribou Coffee
01.2020 - 01.2021
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas
- Received and processed customer payments
- Cleaned and sanitized work areas, utensils, and equipment
Team Member
Flour Child Bakery
12.2018 - 05.2019
- Promoted bakery fare with proper signage and rotated products to maintain freshness for optimal salability
- Packaged freshly packed goods such as cookies, pastries, and muffins for sale
- Delivered exceptional service to every customer for diverse bakery needs
- Assisted with meeting demand by helping with baking and decorating work
- Helped prevent infections, bacterial spread, and cross-contamination between products through consistent cleaning
- Assisted with special bakery projects such as periodic inventories, store resets, remodels, special merchandising promotions, and special events
- Prepared for baking, decorating, and direct sales by unpacking freezer items on-schedule
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School -
Grand Ledge High School
01.2019
Skills
- Customer Service
- Dining Room Maintenance
- Task Prioritization
- Order preparation
- Food and Drink Preparation
- Cleaning and sanitizing
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
- Guest engagement
Timeline
Hostess
Drip Drop Cocktail Room
08.2022 - 10.2023
Baker
Vegan East
01.2021 - 06.2022
Hayley R Walters
Caribou Coffee
01.2020 - 01.2021
Team Member
Flour Child Bakery
12.2018 - 05.2019
High School -
Grand Ledge High School
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