Hayley Sanders
Brownsboro,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Spectrum Technologies showcased my meticulous attention to detail and strong interpersonal skills. Expert in administrative support and client relations, I significantly improved data accuracy and streamlined office procedures, contributing to a more informed strategy development and fostering positive customer engagements.
Overview
6
6
years of professional experience
Work History
Office Assistant
Spectrum Technologies
08.2021 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
Cashier Team Lead
Whataburger
09.2018 - 08.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
Education
High School Diploma - General Studies
Brownsboro High School
Brownsboro, TX05.2020
Skills
- Filing and data archiving
- Mail distribution
- Meticulous attention to detail
- Multi-line phone proficiency
- Proofreading
- Record preparation
- Correspondence drafting
- Call handling
- Self-starter
- Customer Service
- Strong interpersonal skills
- Administrative Support
- Problem-solving abilities
- Multitasking
- Cash Handling
- Client Relations
Timeline
Office Assistant
Spectrum Technologies
08.2021 - 10.2024
Cashier Team Lead
Whataburger
09.2018 - 08.2021
High School Diploma - General Studies
Brownsboro High School
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