Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayley Scates

Saint Cloud,MN

Summary

Accomplished General Manager at McDonald's, adept in operations management and team leadership, significantly enhancing sales and employee satisfaction. Expert in cultivating partnerships and executing strategic plans for sustained growth. Demonstrates exceptional problem-solving and training abilities, driving business success and operational efficiency. Customer-oriented General Manager with 10 plus years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

9
9
years of professional experience

Work History

General Manager

McDonald's
12.2020 - 08.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Department Manager

McDonald's
08.2015 - 12.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
  • Maximized irrigation efficiency with proper scheduling and system maintenance.

Floor Manager

McDoanlds
08.2014 - 08.2015
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 20 employees to maintain smooth-running operations of shop floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Education

High School Diploma -

St Cloud Technical High School
St. Cloud, MN
05.2013

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Customer Relations
  • Training and Development
  • Staff training/development
  • Inventory Control

Timeline

General Manager

McDonald's
12.2020 - 08.2023

Department Manager

McDonald's
08.2015 - 12.2020

Floor Manager

McDoanlds
08.2014 - 08.2015

High School Diploma -

St Cloud Technical High School
Hayley Scates