Hayley Seymour
Saint Louis,MO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Total Access Urgent Care
2023.08 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Processed medical insurance claims and payments.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Registered and verified patient records before triage with most up-to-date information.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Behavioral Health Technician
CenterPointe Hopsital
2023.04 - 2023.07
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Medical Receptionist/Intern
GreenLeaf TheraCare
2022.06 - 2022.11
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Certified Heart Monitor Technician
Mercy Hospital
2022.01 - 2022.10
- Edited final test results to provide to physician for analysis.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Enhanced patient safety by accurately interpreting cardiac rhythms and identifying abnormalities.
- Increased efficiency in the monitoring process by maintaining and troubleshooting telemetry equipment, ensuring uninterrupted data collection.
- Ensured compliance with hospital policies and regulatory guidelines pertaining to cardiac monitoring services, reducing risk of violations or penalties.
- Supported optimal patient outcomes through vigilant monitoring of multiple patients simultaneously, identifying potential issues early.
Education
Associate Degree in General Education - Radiology Department
Jefferson College
Arnold, Missouri05.2027
High School Diploma -
Affton High School
Affton, Missouri05.2020
Skills
- Account Management
- Patient Database Maintenance
- Equipment Troubleshooting and Maintenance
- Customer Service
- Office Management
- Inventory Management
- Flexible Schedule
- Critical Thinking
- Sales Strategies
- Brand Promotion
- Team Supervision
- Outgoing Personality
Timeline
Medical Receptionist
Total Access Urgent Care
2023.08 - Current
Behavioral Health Technician
CenterPointe Hopsital
2023.04 - 2023.07
Medical Receptionist/Intern
GreenLeaf TheraCare
2022.06 - 2022.11
Certified Heart Monitor Technician
Mercy Hospital
2022.01 - 2022.10
Associate Degree in General Education - Radiology Department
Jefferson College
High School Diploma -
Affton High School
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