Hayley Shield
West Lake Hills
Summary
Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
MML Hospitality
Austin
01.2025 - 11.2025
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Developed and implemented effective strategies to maximize sales and profits.
General Manager
Bill White Enterprises
Park City
09.2023 - 01.2024
- Monitored progress by establishing plans, budgets and measuring results.
- Designed sales and service strategies to improve revenue and retention.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Manager of Operations
Tommy Bahama Restaurant
Wailea
10.2022 - 08.2023
- Prepared staff work schedules and assigned team members to specific duties.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Manager of Operations
Marriott
Wailea
10.2020 - 10.2022
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Arts - Communication Studies
Texas State University
San Marcos, TXSkills
- Customer retention
- Staff development
- Sales forecasting
- Budgeting and cost control
- Training and development background
- Menu development
Timeline
Assistant General Manager
MML Hospitality
01.2025 - 11.2025
General Manager
Bill White Enterprises
09.2023 - 01.2024
Manager of Operations
Tommy Bahama Restaurant
10.2022 - 08.2023
Manager of Operations
Marriott
10.2020 - 10.2022
Bachelor of Arts - Communication Studies
Texas State University
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