Hayley Short
Sapulpa,OK
Summary
Previous call center employee offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable CSR offering a couple of years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. While always on time and punctual.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Representative
Avantive Solutions
Tulsa, Oklahoma
08.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
Customer Service Representative
Airco Services
Tulsa, OK
04.2024 - 08.2024
- Booked calls for HVAC, plumbing, electrical, generators, etc.
- Steady call flow also had to answer chats from customers while on phone.
- Took inbound and Outbound calls, varying between the two throughout the day.
- Used multiple screens and systems to be able to do job duties.
- Got bonuses when we would sell things for the company or memberships.
- Worked in a high class environment with tones of contact people and tones of information to remember.
Customer Service Representative
Duck Creek Casino
Beggs, OK
10.2022 - 06.2023
- Assisted patrons with jackpot payouts, when they hit a jackpot I would gather their valid ID, social security number and whether they wanted taxes taken out or not then direct them to the cashier.
- Cleaned hourly and repaired machines when they would malfunction or a customer had a dispute over the machine.
- Players' club attendant would do some computer work, printed w2s and win/loss statements.
- Got beverages for patrons and watched their machines when they had to go to the restroom.
Further Production Technician
OK Foods
Fort Smith, AR
03.2021 - 08.2022
- Practiced standard operating procedures for consistent production results.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Bagged and weighed chicken tenders, sealed chicken bags, and palletized boxes of chicken.
- Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
- Identified machinery malfunctions by performing troubleshooting tasks.
- ed basic mathematical abilities to calculate product.
Further Production Technician
Simmons Foods
Van Buren, AR
06.2020 - 03.2021
- Practiced standard operating procedures for consistent production results.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
- Used basic mathematical abilities to calculate product.
- Cut bones off chicken in a production line to produce chicken nuggets.
Customer Service Representative
Sykes Inc.
Fort Smith, AR
11.2018 - 06.2020
- Took inbound calls, managed multiple phone lines when needing to transfer or get a translator on the line.
- Assisted customers with their financial accounts, filed fraud claims and claims for not receiving the product or service requested and problems with product or service requested.
- Worked in a call center office setting in cubicles.
- Worked in the automated clearing house/atm/debit card fraud and claims department.
- Placed stop payments on merchants and assisted with fraud protection blocks on accounts that had been fraudulently compromised.
- Reviewed finances and fees with customers, sometimes customers were eligible for a return of fees so I'd process the refund.
- Used multiple computer screens, multiple phone lines, and multiple software programs. Provided world class service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants. Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of
banking and fraud and creating welcoming, positive experiences. - Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Further Production Technician
Simmons Foods
Van Buren, AR
05.2018 - 11.2018
- Loaded chicken breasts onto the conveyor belt for DSI to cut the chicken into product orders for customers.
- Maintained all food safety procedures and took on other roles in the department when needed. Practiced standard operating procedures for consistent production results.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Used basic mathematical abilities to calculate product.
Further Production Technician
Simmons Foods
Van Buren, AR
12.2017 - 11.2018
- Practiced standard operating procedures for consistent production results.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
- Identified machinery malfunctions by performing troubleshooting tasks. Used basic mathematical abilities to calculate product.
- Worked on the production line, positioned chicken correctly for freezing.
Customer Service Representative
Experian
Van Buren, AR
11.2016 - 12.2017
- Helped customers with questions about their membership, resold memberships and retained customers.
- Lifted and placed freezes and security alerts on credit reports.
- Worked with several computer programs, multiple screens and multiple phone lines.
- Kept a positive attitude, treating customers politely while giving the best customer service possible.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of banking and fraud and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Certified Nursing Assistant
River Valley Health and Rehab
Fort Smith, AR
09.2015 - 03.2016
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped residents with daily living skills (ie. Shower, brushing teeth, denture care, dressing, going to the restroom, turning over in bed, getting up and into bed, etc.)
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Worked in the Alzheimer's unit and helped the families of my residents understand the disease.
Certified Nursing Assistant
Several More
Fort Smith, AR
04.2009 - 08.2015
- I worked at several nursing homes throughout this time
Education
CNA - Nursing
Petra Allied Health
Fort Smith, AR04-2009
GED -
Conway Adult Education
Conway, AR04-2007
Skills
- Account Servicing
- Client Service
- Sales closing
- Customer Service
- Customer Relations
- Product and service knowledge
- Product Merchandising
- Customer retention abilities
- Product Promotions
- Negotiation Tactics
- Relationship Building
- Regulatory Compliance
- Prospecting and telemarketing
- Cold-calling
- Upselling and Cross Selling
- Product merchandising and distribution
- Information Security
- Account updating
- Appointment Scheduling
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- Call Management
- Documentation
- Brand representation
- Office equipment proficiency
- Reading Comprehension
- Client Relations
- Payment Processing
- Microsoft Excel
- Retail Marketing
- Critical Thinking
- Clerical Support
- Technical Support
- CRM Software
- POS systems expert
- Typing proficiency
- Service Upselling
- Paperwork Processing
- Scheduling
- Data Entry
- Follow-up skills
- Order Processing
- Call center experience
- International sales support
- Building rapport
- Money handling abilities
- Calendaring
- Sales expertise
- Multi-Task Management
- Computer Proficiency
- Coordination
Affiliations
- I love the outdoors, especially natural springs, lakes & beaches are awesome too. I love to just be one with nature.
- I own several house plants, mainly tropical ones. I absolutely love learning about them and expanding my collection.
- I have 2 doggos, Zoey & Zena, they are both spoiled babies for sure.
Accomplishments
- I have gotten recognition at jobs before for being employee of the month.
Certification
- Certified Nursing Assistant (CNA) had it 11 yrs, expired around the time covid hit.
Timeline
Sales Representative
Avantive Solutions
08.2024 - Current
Customer Service Representative
Airco Services
04.2024 - 08.2024
Customer Service Representative
Duck Creek Casino
10.2022 - 06.2023
Further Production Technician
OK Foods
03.2021 - 08.2022
Further Production Technician
Simmons Foods
06.2020 - 03.2021
Customer Service Representative
Sykes Inc.
11.2018 - 06.2020
Further Production Technician
Simmons Foods
05.2018 - 11.2018
Further Production Technician
Simmons Foods
12.2017 - 11.2018
Customer Service Representative
Experian
11.2016 - 12.2017
Certified Nursing Assistant
River Valley Health and Rehab
09.2015 - 03.2016
Certified Nursing Assistant
Several More
04.2009 - 08.2015
- Certified Nursing Assistant (CNA) had it 11 yrs, expired around the time covid hit.
CNA - Nursing
Petra Allied Health
GED -
Conway Adult Education
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