Hayley Sidwell

Kept office operations running smoothly by providing effective leadership and administrative skills.

• Gathered, organized and input information into digital database.
• Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

• Scheduled appointments by phone, email and in person and recommended additional services.
• Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
• Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
• Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
• Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
• Improved salon efficiency by streamlining appointment scheduling and client management processes.

• Hired, trained and managed all part time receptionists for Wade Gordon Salon and the co-owned Braxton Paul Salon
• Performed front desk and administrative duties such as answering phones and booking appointments
• Customer service specialist and liaison between stylists and their clients
• Knowledgeable about all TIGI and Bed Head product lines
• Kept track of product inventory and placed all product orders for salon.

• Interacted with clients and accompanied counselors in adolescent and adult group therapy to learn the curriculum and the therapeutic process
• Answered phones and performed intake duties for potential clients and updated client files
• Met with clients individually and conducted client assessments
• Led several adult group therapy sessions
• Arranged and wrote court evaluations for clients based on PTS assessments.

• Greeted and interacted with customers on the floor and answered questions regarding merchandise
• Worked the register and handled sales transactions
• Took inventory of new merchandise and arranged bulk orders
• Worked with customers to make personalized scents in soaps and oils
• Cleaned and arranged products and displays throughout the store.