Hayley Simonds
Spring,TX
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, with a positive attitude and commitment to providing excellent customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
5
5
years of professional experience
Work History
Head Cashier
Plants For All Seasons - Louetta
Spring, TX
09.2021 - Current
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Responded promptly to customer inquiries regarding product availability.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shift Lead
Smoothie King
Spring, TX
01.2020 - 04.2021
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in the training of new employees.
- Completed opening and closing duties to facilitate business operations.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Delegated tasks to employees and monitored activities and task completion.
- Responded to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all transactions processed throughout the day.
Education
High School Diploma -
Klein Collins High School
Spring, TX05-2019
Skills
- Training and coaching
- Supply Restocking
- Price Verification
- Drawer balancing
- Cash Handling
- Customer Relations
- Hard-working
- Customer Service
- Opening and closing procedures
- Punctual and Reliable
Timeline
Head Cashier
Plants For All Seasons - Louetta
09.2021 - Current
Shift Lead
Smoothie King
01.2020 - 04.2021
High School Diploma -
Klein Collins High School
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