Hayley Skaggs
Lebanon,MO
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed at Copeland, where I excelled in quality control analysis and safety procedures. Proven ability to enhance team performance through effective collaboration and problem-solving, ensuring operational efficiency and high standards in production environments.
Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
17
17
years of professional experience
Work History
Assembly Line Production Worker
Copeland
11.2024 - Current
- Operated assembly line machinery to ensure efficient production flow.
- Inspected products for quality assurance and adherence to specifications.
- Collaborated with team members to maintain a safe and organized work environment.
- Assisted in training new employees on operational procedures and safety protocols.
- Followed standard operating procedures to maintain consistency in output quality.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
911 Emergency Dispatcher
Laclede County Sheriff's Office
06.2024 - 10.2024
- Operated multiple computer-aided dispatch (CAD) systems for real-time tracking and resource allocation.
- Documented incident reports accurately, contributing to departmental records and analysis efforts.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Boat Assembler
G3 Boats
06.2022 - 06.2024
- Assembled boat components using power tools and hand tools to ensure quality standards.
- Collaborated with team members to streamline assembly processes for efficiency.
- Inspected finished products for defects, ensuring compliance with safety regulations.
- Completed tasks on time to meet quality and safety standards.
- Recognized and reported defective material and equipment to shift supervisor.
- Maintained detailed records of production and assembly processes.
- Maintained clean and organized workspace to promote operational efficiency.
- Cleaned sides of the boats and used measurements to put decals on the proper boats.
Communication Analyst
Guarded Exchange
09.2018 - 06.2022
- Analyzed pre-recorded prison phone calls for any strategies, or communication for illegal activities
- Typed 35/40 WPM in note taking of pre-recorded calls
- Special assignments that were high-priority cases
- Mentored new analysts in training on key words and phrases to look out for when analyzing phone calls.
Team Leader
Long John Silver's
08.2008 - 09.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Trained and mentored new staff, enhancing team performance and service quality.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Greeted customers entering store and responded promptly to customer needs.
- Delivered exceptional customer service in fast-paced restaurant environment.
- Operated point-of-sale systems for efficient order processing and payment handling.
- Prepared food items according to standardized recipes, ensuring quality and consistency.
- Monitored inventory levels, restocking supplies as needed to support operations.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
No Degree - Criminal Justice
Ozarks Technical Community College
Springfield, Missouri, MONo Degree - Criminal Justice
Strayer University
Washington, PAHigh School Diploma -
Lebanon Senior High
Lebanon, MO05-2010
No Degree - Automotive Collision Repair
Lebanon Technology And Career Center
Lebanon, MO05-2010
Skills
- Safety procedures
- Hand-eye coordination
- Workplace cleanliness
- Quality control analysis
- Problem-solving
- Time management
- Multitasking and organization
- Cash handling
- Strong work ethic
- Attention to detail
- Teamwork and collaboration
Timeline
Assembly Line Production Worker
Copeland
11.2024 - Current
911 Emergency Dispatcher
Laclede County Sheriff's Office
06.2024 - 10.2024
Boat Assembler
G3 Boats
06.2022 - 06.2024
Communication Analyst
Guarded Exchange
09.2018 - 06.2022
Team Leader
Long John Silver's
08.2008 - 09.2018
No Degree - Criminal Justice
Ozarks Technical Community College
No Degree - Criminal Justice
Strayer University
High School Diploma -
Lebanon Senior High
No Degree - Automotive Collision Repair
Lebanon Technology And Career Center