Hayley Stahn
Central City,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Consistently remains calm and focused in stressful environments. Certified in First Aid/CPR/AED. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lifeguard
Central City Aquatic Center
05.2022 - Current
- Remained calm and poised during periods of stress or when dealing with difficult people
- Monitored pool to identify individuals in distress or other emergency situations
- Enforced safety policies and rules to guests to prevent accidents
- Performed safety equipment checks and reported malfunctions and damage to supervisor
- Cleaned and maintained pool deck and locker rooms when not guarding
- Communicated effectively with fellow employees and patrons
- Recognized swimmers in need of assistance, immediately acting to provide aid
- Documented incidents and injuries and submitted report to supervisor at end of shift.
Customer Service Cashier
Runza Restaurants
07.2020 - 05.2022
- Resolved customer concerns to meet unique needs and boost satisfaction
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Prevented store losses using awareness, attention-to-detail, and integrity.
Volunteer
Central Nebraska Humane Society
06.2014 - 08.2023
- Greeted customers and their pets upon arrival at pet sitting job, offering comfort and reassurance to both owners and animals.
- Provided daily dog walking services, including leash-walking and off-leash playtime in a secure environment.
- Monitored dogs' behavior during walks and visits, intervening when necessary to ensure safety of the animal or other people.
- Played with the animals during visits to keep them entertained, exercised, and happy.
Volunteer
Big Brothers Big Sisters
11.2022 - 05.2023
- Was assigned a 'little brother' in elementary school to meet with weekly to play games, do crafts, and and counsel him.
- Helped organize fundraisers to benefit organizational objectives.
Education
Bachelor of Science in Forensic Psychology -
Arizona State University
Glendale, AZ05.2026
High School Diploma -
Central City High School
Central City, NE05.2023
Skills
- Microsoft Office
- Dependable and Reliable
- Positive Attitude
- Customer Service
- Attention to Detail
Certification
- First Aid Certification
- CPR Certification
- AED Certification
- Lifeguard Training
- Microsoft Office Specialist
Timeline
Volunteer
Big Brothers Big Sisters
11.2022 - 05.2023
Lifeguard
Central City Aquatic Center
05.2022 - Current
Customer Service Cashier
Runza Restaurants
07.2020 - 05.2022
Volunteer
Central Nebraska Humane Society
06.2014 - 08.2023
Bachelor of Science in Forensic Psychology -
Arizona State University
High School Diploma -
Central City High School
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