Childcare
Hayley Sturgeon
Center Point,IA
Summary
- Dynamic professional with a proven track record at KinderCare Learning Centers, enhancing student engagement through project-based learning and fostering strong parent-teacher communication. Skilled in curriculum implementation and teamwork, I've significantly contributed to creating enriching learning environments. My approach combines instructional expertise with effective classroom management, driving positive educational outcomes. Positive, nurturing, and dedicated to fostering safe, engaging environment for young children. Equipped with solid understanding of child development principles and adept at designing creative, educational activities. Committed to making meaningful impact by supporting growth and well-being of each child. Developed strong leadership and communication skills in childcare environment, looking to transition into new field. Proven ability to manage groups, create educational content, and support individual growth. Seeking to apply these transferrable skills to make significant impact in new professional setting. Offering strong foundation in child development and passion for nurturing young minds, eager to learn and grow in childcare setting. Contributes understanding of classroom management techniques and ability to create engaging, age-appropriate activities. Ready to use and develop skills in communication and lesson planning in Child Care Provider role.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Childcare Lead Teacher
KinderCare Learning Centers
07.2024 - 11.2024
- Organized extracurricular activities and field trips to enhance classroom learning experiences.
- Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Collaborated with colleagues to develop interdisciplinary lesson plans that connected various subjects.
- Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.
- Increased parental involvement through regular communication and parent-teacher conferences, fostering strong home-school partnerships.
- Implemented effective classroom management techniques to maintain a positive learning environment.
- Evaluated student progress regularly, adjusting instructional methods as needed to improve performance.
- Developed individualized education plans for students with special needs, ensuring their academic success.
- Monitored classroom to verify safe and secure environment.
- Utilized creative teaching strategies to engage students in classroom.
- Guided students to develop social, emotional and physical skills.
- Established positive relationships with students and families.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Sales Associate Manager
Caseys General Stores Inc
06.2023 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Organized product displays to attract potential buyers and increase sales conversions.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Optimized pricing strategies based on market research insights, ensuring competitiveness while maintaining profitability levels.
- Developed client rapport for better customer satisfaction and repeat business.
- Implemented staff training programs to enhance product knowledge and boost sales performance.
Front Desk Receptionist
Residence Inn Marriott
01.2022 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Greeted visitors warmly, creating positive first impression of organization.
Cashier Team Lead
Dollar General Store
02.2021 - 12.2021
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Trained team members on cash register operation and cash handling.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Operated POS cash register and equipment to collect payments.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
Education
High School Diploma -
Kirkwood Community College
Cedar Rapids, IA 05.2001 -
High School Diploma -
Center Point Urbana
Center Point, IA 05.2001 -
Skills
Classroom organization
Parent-teacher communication
Age-appropriate activities
Documentation and reporting
Project-based learning
CPR training
Early childhood education
Outdoor learning
Child safety procedures
Instructional skills
Curriculum implementation
Teamwork
Teamwork and collaboration
Classroom management
Time management
Problem-solving
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Payment collection
Time management skills
Product restocking
Product recommendations
Drawer balancing
Returns processing
Patience and empathy
ID verification
Customer service excellence
Work ethic and integrity
Team collaboration
Cash handling expertise
Daily reporting
Reliability and punctuality
Cash register systems
Order taking
Product knowledge
Staff training
Interests
Photography
Timeline
Childcare Lead Teacher
KinderCare Learning Centers
07.2024 - 11.2024
Sales Associate Manager
Caseys General Stores Inc
06.2023 - 05.2024
Front Desk Receptionist
Residence Inn Marriott
01.2022 - 07.2022
Cashier Team Lead
Dollar General Store
02.2021 - 12.2021
High School Diploma -
Kirkwood Community College
05.2001 -
High School Diploma -
Center Point Urbana
05.2001 -