Hayley Suits

Administrative Assistant

Hill Barbour Realty

Burlington, NC

02.2021 - Current

Answered questions from customers regarding products and services offered by the company.
Managed database systems containing customer contact information.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Facilitated communication between different departments within the organization.
Maintained office supplies inventory by checking stock to determine inventory level.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Handled confidential documents in an organized fashion according to established protocol.
Developed and maintained filing systems for confidential documents and records.
Updated contact lists regularly when changes occur in employee status or contact information.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Managed office supplies inventory and placed orders when necessary.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Conducted research on various topics as requested by management.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Processed invoices for payment using accounting software applications.
Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Proofread content for typo-free emails and documentation.
Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Handled incoming calls and directed callers to appropriate department or employee.
Responded to customer issues to provide immediate resolution and improve retention.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.