Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Hayley Swank

Alpharetta,GA

Summary

Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Proactive and motivated individual with excellent time management and organizational skills. Seeking entry-level opportunities to enhance abilities and contribute to company growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dog Sitter

Self-employeed
Charlotte, MI
09.2023 - Current
  • Kept detailed records of daily activities including feeding times, medications administered, potty breaks taken.
  • Provided compassionate care to dogs of all breeds, ages, and temperaments.
  • Developed strong relationships with pet owners through consistent communication about their beloved companions.
  • Responded quickly to emergency situations involving pets if necessary.
  • Walked and exercised dogs in accordance with owner instructions.
  • Ensured that each dog was provided with food, water, and rest as needed.
  • Administered medications as prescribed by veterinarians.
  • Maintained a clean and safe environment while caring for the animals.

Childcare

Self-employeed
Charlotte , Michigan
01.2020 - Current
  • Provided childcare for children of all ages in a safe, nurturing environment.
  • Provided childcare support during special occasions or events when required.
  • Performed light housekeeping duties related to childcare, such as laundry.
  • Built Relationships with children and their families
  • engaged with age-appropriate educational activities

Support Lead

Five Below
Lansing, MI
08.2023 - 05.2024
  • Provided technical guidance to team members on troubleshooting customer issues.
  • Maintained a high degree of confidentiality when dealing with sensitive information.
  • Developed and implemented processes to ensure customer satisfaction.
  • Performed follow-up calls with customers after issue resolution was completed.
  • Reviewed existing support protocols for accuracy and updated as necessary.
  • Coached and mentored junior support personnel in resolving complex problems.

Associate

Five Below
Lansing, MI
03.2023 - 05.2024
  • Organized backroom areas to maintain a clean and organized work environment.
  • Built relationships with customers by providing friendly customer service.
  • Helped customers locate items within the store using the inventory system.
  • Provided customer service support for inquiries, complaints, and returns.

Education

Business -

Chattahoochee Technical College
Marietta, GA
06-2026

High School Diploma -

Charlotte Senior High School
Charlotte, MI
06-2023

Skills

  • Schedule Management
  • Client privacy
  • Safe transportation
  • Client Relationship Management
  • Child Care
  • Self-care instructions
  • Early childhood education knowledge
  • Customer Relationship Management
  • Failure resolution
  • Troubleshooting and diagnostics
  • Call Management
  • Team Management
  • Cash Handling
  • Workplace Safety
  • Customer Engagement
  • New Hire Training
  • Flexible Schedule

Accomplishments

  • Employee of the month - August 2023
  • Employee of the month -December 2023
  • Employee of the month - May 2024

Certification

  • CPR and AED Certified

Affiliations

  • Reading
  • Writing
  • Crochet

Timeline

Dog Sitter

Self-employeed
09.2023 - Current

Support Lead

Five Below
08.2023 - 05.2024

Associate

Five Below
03.2023 - 05.2024

Childcare

Self-employeed
01.2020 - Current

Business -

Chattahoochee Technical College

High School Diploma -

Charlotte Senior High School

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Hayley Swank