Hayley Taylor
Fate,TX
Summary
Multi-talented client service and operations management professional with over twelve years of experience in fast-paced, high-demand environments. Extremely organized, able to prioritize, multi-task, and work well under pressure. Consistently reliable individual who is seeking new opportunities of growth.
Overview
14
14
years of professional experience
Work History
Area Property Manager
Allure Lifestyle Communities
04.2023 - Current
- Improved tenant satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed a diverse portfolio of properties, ensuring timely maintenance and optimal occupancy rates.
- Streamlined operations for increased efficiency by implementing new property management software and processes.
- Negotiated favorable lease terms with tenants, resulting in higher overall revenue for the company.
- Developed strong relationships with vendors, securing competitive pricing for maintenance services and supplies.
- Successfully managed rent collections, reducing delinquency rates through proactive communication and payment plan options.
- Prepared comprehensive financial reports for upper management, highlighting key performance indicators and market trends.
- Oversaw capital improvements projects, ensuring timely completion within allocated budgets.
- Coordinated move-ins and move-outs to minimize vacancy periods while maintaining high-quality tenant experiences.
- Organized community events to foster strong relationships between residents and enhance overall satisfaction levels.
- Reviewed financial forecasts, budget and operational goals.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Responded to escalated resident concerns and issues and monitored resolution.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Inspected community common areas, apartment units and model appearance to address problems.
- Generated leads for sales and rental properties through cold calls and referrals.
Property Manager
Allure Lifestyle Communities
06.2022 - 04.2023
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
Community Manager
Capstone Management
06.2021 - 06.2022
- Managed a group of 5 sites in Dallas (400 units total) for 2 months until Capstone cut ties with the owners
- Since then, I have floated to several new acquisitions and managed operations at numerous assets in Dallas, Arlington, and Kansas City, ranging from 200-500 units
- Complete weekly and monthly reporting for Executive Team and Community Owners
- Collect all rent and other charges due monthly, including large past-due balances by reaching out to the residents to assist with finding options, solutions, and working directly with Texas Rent Relief and other agencies
- Performed at a high level under highly stressful environments after losing entire teams at takeovers; operating solely with no Service Team and keeping residents happy
- Secured a high renewal retention during this time due to trust & relationship building and transparency.
Community Manager
WorkSuites
02.2019 - 06.2021
- Responsible for managing entire Worksuite co-working location
- Overseen the opening of two Worksuite locations
- In charge of inventory, ordering and displaying décor, setting up accounts with vendors, such as USPS, FedEx, & UPS Conducted tours to showcase properties, amenities, and community as whole
- Greeted prospective residents and showcased community features and benefits to drive sales
- Supported sales team with proactive customer engagement and skilled handling of paperwork
- Followed up on problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness
- Process client move-ins and move outs in accordance to their signed agreement Familiarize self with client agreements and billing issues so they can be addressed appropriately Complete and upload monthly billing requirements for clients at the assigned location
- Provide resolutions to client complaints and direct them to the correct department if necessary
- Manage the Community Coordinator and ensure tasks are being completed and that the individual is excelling in their performance and fulfilling their day to day duties
- Walked grounds regularly to verify property's appearance and maximize performance with potential clients
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs.
Assistant Manager
Mail Plus
04.2010 - 02.2019
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
- Maintained relationships with all vendors and partners, such as UPS, FedEx, and USP
- Served as lead trainer for all new employees
- Responsible for all store operations from open to close, assisting customers with orders and inquiries large or small, while managing a high call volume
- Prioritized large-scale projects and tasks in a timely manner.
Education
Brookhaven College
Farmers Branch, TXEl Centro College
Dallas, TXHigh School Diploma -
Rowlett High School
Rowlett, TX05.2007
Skills
- Organization
- Multitasking Abilities
- Leader
- Works well under pressure
- Strong work ethic
- Staff Training and Development
- Team Leadership and Motivation
- Time management abilities
Timeline
Area Property Manager
Allure Lifestyle Communities
04.2023 - Current
Property Manager
Allure Lifestyle Communities
06.2022 - 04.2023
Community Manager
Capstone Management
06.2021 - 06.2022
Community Manager
WorkSuites
02.2019 - 06.2021
Assistant Manager
Mail Plus
04.2010 - 02.2019
Brookhaven College
El Centro College
High School Diploma -
Rowlett High School
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