Hayley Taylor
Jonesboro,LA
Summary
Diligent [Desired Position] with solid background in online shopping and customer satisfaction. Proven track record of managing multiple orders efficiently while maintaining high accuracy in product selection and timely deliveries. Demonstrated ability to utilize strong organizational skills and attention to detail.
Professional with experience and preparation for role, equipped with skills in online shopping, order fulfillment, and customer service. Strong focus on team collaboration and achieving results, adapting to changing needs effortlessly. Reliable in ensuring accurate and timely order processing, with keen eye for product quality and inventory management. Valued for effective communication, problem-solving abilities, and dedication to delivering exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Overnight Stocking
Walmart
Jonesboro, LA
03.2018 - 01.2021
- As an overnight Stocker, my requirements are:
- Secured products when transporting them to different areas of the store to avoid merchandise damage.
- Used pallet jack to pull items from stock and place them on store shelves and bins. Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Looked at floor displays to see which items needed to be restocked.
- Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Went through the department's shelves to see what needed to be replenished.
- Used pallet jack to pull items from stock and place them on store shelves and bins.
- Followed strict safety precautions while stocking shelves to avoid falls and mishaps.
- Unboxed the product and organized it on the shelves using the layout and planogram guidelines.
- Took all of the boxes and trash off the sales floor and processed it through compactors.
- Followed safety procedures to avoid falls and other injuries when stocking the store. Tagged and prepared merchandise for Salesfloor overstock.
- Prepared overstocked products for the sales floor by adding tags and readying pallets to be returned to backroom.
- Restocking.
Verizon Wireless Sales Representative
Verizon
Jonesboro, LA
01.2021 - 11.2022
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
FedEx Package Handler
FedEx Ground
Monroe, LA
11.2022 - 01.2023
- Followed safety regulations to maintain safe work environment.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Driveline Retail Merchandising
Driveline Retail Merchandising
01.2023 - 02.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
Usa Travel Plaza
Ruston, LA
02.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
Correctional Officer
Winfield Prison
Winfield, Louisiana
05.2023 - 07.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Cashier Assistant Manager
Usa Travel Plaza
Ruston Louisiana
08.2023 - 05.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.
Online Shopper
Walmart
Winfield, Louisiana
05.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Managed returns and exchanges efficiently, maintaining customer loyalty while adhering to company policies.
- Tracked order progress from initial purchase through delivery, ensuring timely updates were provided to customers throughout the process.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
High School Diploma -
Jonesboro Hodge High School
Jonesboro, Louisiana05-2013
Skills
- Product shelving management
- Cleaning protocols
- Inventory replenishment
- Pallet jack operation
- Efficient loading and unloading
- Timely order fulfillment
- Order tracking
- Online marketing
- Price comparison
- Payment processing
- Returns handling
- Customer service
- Decision-making
- Heavy lifting
- Online order processing
- Prioritizing orders
- Market trends analysiss
- Shopping management
Timeline
Online Shopper
Walmart
05.2024 - Current
Cashier Assistant Manager
Usa Travel Plaza
08.2023 - 05.2024
Correctional Officer
Winfield Prison
05.2023 - 07.2023
Cashier
Usa Travel Plaza
02.2023 - 05.2023
Driveline Retail Merchandising
Driveline Retail Merchandising
01.2023 - 02.2023
FedEx Package Handler
FedEx Ground
11.2022 - 01.2023
Verizon Wireless Sales Representative
Verizon
01.2021 - 11.2022
Overnight Stocking
Walmart
03.2018 - 01.2021
High School Diploma -
Jonesboro Hodge High School