Hayley Thomas
Coral Springs
Summary
Dedicated dental professional with over 10 years of experience in both clinical and administrative roles, with a strong focus on delivering exceptional patient care. Known for a warm, friendly approach that helps patients feel comfortable and supported throughout their dental visits. Experienced in enhancing the patient experience while contributing to a collaborative and efficient dental team. Seeking to apply my knowledge and clinical training in a dental hygiene position that prioritizes high-quality care and strong patient relationships. Committed to continuous professional growth and staying current with evolving dental practices to support optimal patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager / Treatment Coordinator
Biscayne Dental
Plantation, FL
04.2024 - 12.2025
- Partnered with office manager to design and execute team bonus incentive programs.
- Streamlined patient scheduling and treatment timelines to optimize patient experience.
- Coordinated efforts with office manager and dentist to define and achieve production targets.
- Evaluated and approved time off requests and bonus eligibility in accordance with company policies.
- Developed customized treatment plans and financial options.
- Resolved patient inquiries and executed service recovery strategies to enhance patient satisfaction.
- Established and maintained credentialing processes with insurance companies.
Freelance Dental Treatment Coordinator
Dental Team of Bayview
Fort Lauderdale, FL
08.2023 - 04.2024
- Managed incoming phone calls, emails, and inquiries to provide timely support and information to clients and colleagues.
- Guided patients through recommended dental treatments and financial solutions to enhance understanding and decision-making.
- Scheduled and coordinated treatment appointments to ensure seamless follow-up care.
- Managed appointment logistics to ensure optimal alignment with dentist availability and preferences.
Treatment Coordinator / Office Manager
Diaz Smile DMD
Coral Springs, FL
01.2017 - 07.2023
- Oversaw daily office operations and coordinated staff activities.
- Facilitated patient communication by addressing inquiries through phone, email, and text services.
- Facilitated patient understanding of treatment plans and financial options to enhance care experience.
- Secured financing options for patients to enhance access to necessary medical services.
- Verified insurance benefits and assisted with patient scheduling
- Oversaw patient record management and streamlined office workflow processes.
- Managed office supply ordering processes
- Coordinated with insurance companies to secure necessary credentials for office operations and patient services.
- Developed and implemented social media strategies to enhance online visibility.
- Supported dentist by taking radiographs and assisting in restorative procedures when needed.
Dental Assistant / Front Desk
South Shore Dental Care
Massapequa, NY
01.2014 - 11.2016
- Supported dentists by managing chairside assistance during restorative, surgical and preventive procedures.
- Took dental radiographs and prepared treatment rooms
- Scheduled patient appointments and supported front desk operations.
- Oversaw maintenance of sterilization and infection control protocols to uphold health standards.
Education
Associate of Science - Dental Hygiene
Concorde Career College
Miramar, FL04-2026
No Degree - Dental Hygiene Prerequisite Coursework
Palm Beach State College
Boca Raton, FLCertificate of Technical Studies - Dental Assisting
Nassau BOCES Barry Tech
Westbury, NY12-2013
Regents Diploma -
Farmingdale Senior High School
Farmingdale, NY06-2012
Skills
- Scaling and root planing using ultrasonic, piezo, and hand instrumentation
- Dental radiography and NOMAD portable X-ray operation
- Local anesthetic application
- Oral cancer screening, including ViziLite examination
- Administration of Arestin for periodontal therapy
- Caries risk assessment and periodontal risk assessment
- Sealant and Fluoride application
- In-depth knowledge of dental insurance benefits
- Proficient in dental practice management and imaging software, including Dentrix, Dentrix Ascend, Curve, SoftDent, and Dexis
- Team collaboration and office workflow management
- Over 12 years in the dental industry
Affiliations
Student Member, American Dental Hygienists’ Association (ADHA)
Certification
- Dental Radiography Certification
- Local Anesthesia Certification
- CPR / BLS Certification
- Nitrous Oxide Monitoring Certification
- NOMAD Portable X-ray Certification
- Registered Dental Hygiene License
Timeline
Assistant Manager / Treatment Coordinator
Biscayne Dental
04.2024 - 12.2025
Freelance Dental Treatment Coordinator
Dental Team of Bayview
08.2023 - 04.2024
Treatment Coordinator / Office Manager
Diaz Smile DMD
01.2017 - 07.2023
Dental Assistant / Front Desk
South Shore Dental Care
01.2014 - 11.2016
Associate of Science - Dental Hygiene
Concorde Career College
No Degree - Dental Hygiene Prerequisite Coursework
Palm Beach State College
Certificate of Technical Studies - Dental Assisting
Nassau BOCES Barry Tech
Regents Diploma -
Farmingdale Senior High School
Dental Hygiene Clinical Experience
- Delivered preventive and non-surgical periodontal therapy
- Treated moderate to advanced periodontal cases
- Recognition and documentation of suspicious oral lesions
- Staging and grading of periodontitis using current AAP guidelines
- Developed individualized home care protocols
- Administration of topical, sulcular and local anesthetics
- Maintained OSHA and infection control compliance
- Demonstrated strong time management and patient-centered care
- Treated patients using hand instruments, ultrasonic scaler, and piezo
- Coronal polishing using prophy angle and prophy paste; air polishing techniques
- Dental radiography: FMX, Panoramic imaging, and CBCT acquisition