Hayley Tipton
Ringgold,GA
Summary
Dedicated professional with a background in firefighting and customer service at Catoosa County Fire Department and Starbucks. Excelled in stress tolerance, leadership, and fostering community relations. Demonstrated proficiency in fire safety and medical response, enhancing team efficiency and customer loyalty. Proven ability to manage high-pressure situations and build meaningful connections.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Firefighter
Catoosa County Fire Department
Ringgold, GA
06.2024 - 09.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Starbucks Barista
Starbucks
East Ridge, TN
11.2023 - 06.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Heritage High School
Ringgold, GA05.2024
Skills
- Structural Firefighting
- First Aid Certified
- Fire Safety
- Stress tolerance and resilience
- Medical Response
- Medical equipment usage
- Leadership and supervision
- Community Relations
- Public speaking abilities
- Relationship building and management
- Public safety and security
Certification
•BLS Certificate
•First Aid Certification
•Stop the Bleed
Timeline
Firefighter
Catoosa County Fire Department
06.2024 - 09.2024
Starbucks Barista
Starbucks
11.2023 - 06.2024
Heritage High School