Hayley Turner
Indianapolis,IN
Overview
10
10
years of professional experience
Work History
Insurance Agent
GEICO
Indianapolis, IN
12.2017 - 10.2021
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Increased client retention through loyalty rewards and incentivization program.
Office Administrator
Orkin Pest Control
Indianapolis, IN
08.2016 - 11.2017
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Automated office operations by managing client correspondence, records, contracts and data communications.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Sorted and distributed business correspondence to correct department or staff member.
Department Manager
Walmart
Indianapolis, IN
09.2011 - 08.2016
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled 3rd shift overstock, restocking and inventory control.
- Balanced workloads to meet targets without overtaxing employees.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assigned tasks based on operational needs and individual strengths.
- Supervised staff in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
- Enforced departmental policies, procedures and state and federal laws.
- Trained employees on proper and safe use of equipment and tools.
- Hired, trained and coached employees to deliver world-class customer service.
- Improved department operations and reduced costs.
Education
High School Diploma -
Northwest High School
Indianapolis, IN05.2007
Skills
- Policy adjustment knowledge
- Asset protection expertise
- Customer follow-up
- Client account management
- Client retention
- Flexible
- Critical thinking
- Conflict resolution
- Supervision
- Multitasking
- Customer service
- Leadership
Timeline
Insurance Agent
GEICO
12.2017 - 10.2021
Office Administrator
Orkin Pest Control
08.2016 - 11.2017
Department Manager
Walmart
09.2011 - 08.2016
High School Diploma -
Northwest High School