Hayley Unverzagt
League City,TX
Summary
Driven retail leader with seven years of Boot Barn experience and visual merchandising, store operations, and team leadership. Skilled at translating visual direction into effective execution, adapting to different store environments, and creating solutions to merchandising and operational challenges. Passionate about developing others, maintaining strong brand standards, and contributing to Boot Barn's continued growth and success.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Boot Barn
Lake Jackson, Texas
02.2020 - Current
- Assisted hiring, scheduling, performance coaching and regular performance reviews while assessing individual progress and setting goals to drive team member growth and development.
- Supervised team members, delivering ongoing training to elevate customer satisfaction and uphold store operations and visual standards.
- Oversee floor sets and visual merchandising execution while training and coaching team members to maintain brand standards and confidently execute visual updates.
- Adapt merchandising strategies to different store layouts, capacities, inventory levels, and customer needs while maintaining the overall vision of Boot Barn.
- District managers selected me to support underperforming locations by assessing store presentation, identifying opportunities, and creating solutions that improved organization, merchandising execution, customer experience, and sales.
- Selected to travel extensively across multiple markets to support 11+ new store openings, 3 remodels/ relocations, 4 corporate floor sets, and multiple major and specialty events.
- Trusted to independently lead the Lewisville new store opening, overseeing merchandising execution and team priorities while delivering an elevated visual presentation and opening the store on schedule.
- Enforced store policies, safety practices, and loss prevention procedures.
- Resolved complaints from customers and team members by listening empathetically, documenting issues, and providing effective solutions.
- Identified operational inefficiencies and implemented targeted solutions, enhancing overall process efficiency.
- Delegated work to staff, setting clear priorities and goals.
- Performed tasks efficiently in fast-paced settings by assessing priorities quickly. in new and fast-paced environments by assessing priorities quickly.
Education
Life Sciences
San Jacinto College
Pearland, TXSkills
- Visual merchandising
- Loss prevention
- Brand consistency
- Leadership
- Coaching and mentoring
- Business and sales awareness
- Problem solving
- Organization and prioritization
- Adaptability
- Attention to detail
- Collaboration
- creative thinking
Timeline
Assistant Store Manager
Boot Barn
02.2020 - Current
Life Sciences
San Jacinto College