HAYLEY WANNER
Saint Augustine,FL
Summary
. Collaborative Supervisor with record of success leading team efforts, recognizing revenue-driving opportunities and building professional relationships. Effective at managing attainment of big picture business goals. Detail-oriented and efficient, with strengths in both project and time management.
Overview
7
7
years of professional experience
Work History
Waterpark Supervisor
Tolomato Development District
Nocatee, FL
06.2021 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Performed annual evaluations and reviews for large staff of employees
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures
- Developed training, task, and process guidelines and communicate clear and concise directions to employees.
- Manage over 100 employees.
Event Staff Member
Tolomato Community Development District
Nocatee, FL
07.2019 - Current
- Welcomed guests and directed each person to desired party, room, or activity.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Talked to coworkers using electronic devices such as computers and radios.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Worked events with capacities of over 1000 attendees.
Head Lifeguard
Tolomato Development District
Nocatee, FL
04.2019 - 06.2021
- Detailed safety rules and procedures regarding activities for customers and guests
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Detailed factors such as weather, incidents, and aid are rendered in daily reports to management.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Managed over 2000 residents and guests per day.
Lifeguard
Tolomato Development District
Nocatee, FL
03.2018 - 04.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Detailed safety rules and procedures regarding activities for customers and guests.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Managed over 2000 residents and guests per day.
Education
Bachelor of Business Administration - Sports Management
Southeastern University
Lakeland, FL12.2024
High School Diploma -
ALLEN D NEASE HIGH SCHOOL
05.2020
Associate of Science - undefined
Saint Johns River State College
2020
Skills
- Leadership
- Organization and Time Management
- Dependable and Responsible
- Multitasking Abilities
- Cultural Awareness
- Written Communication
- Analytical and Critical Thinking
- Self-Motivated
- Problem-Solving
Timeline
Waterpark Supervisor
Tolomato Development District
06.2021 - Current
Event Staff Member
Tolomato Community Development District
07.2019 - Current
Head Lifeguard
Tolomato Development District
04.2019 - 06.2021
Lifeguard
Tolomato Development District
03.2018 - 04.2019
Bachelor of Business Administration - Sports Management
Southeastern University
High School Diploma -
ALLEN D NEASE HIGH SCHOOL
Associate of Science - undefined
Saint Johns River State College