Hayley Warfel
Frankfort,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Tour Guide-Tour Guide Trainer- Retail Associate
BULLEIT DISTILLING
Tour Guide/Bartender/Trainer Coordinator
Whiskey Thief Distilling Co.
Frankfort, KY
02.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more understanding of area.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate/Social Media Team Member
Orangetheory Fitness
Clarksville, IN
01.2023 - 03.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Trained new employees on customer service, money handling and organizing strategies.
- Created social media content with consistent content and tone.
Consumer Affairs Associate
Sazerac Company
Frankfort, KY
03.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Tour Guide/Social Media Team Member/Trainer
Buffalo Trace Distillery
Frankfort.KY
12.2019 - 03.2021
- Guided groups of up to 50 people on scheduled tours.
- Accomplished multiple tasks within established timeframes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Supported event promotion efforts through targeted social media posts with the distillery.
Education
Bachelors of Fine Arts - Musical Theatre
Point Park University
Pittsburgh, PA05.2017
Skills
- Public Speaking
- Presentation Skills
- Exceptional communication
- Social Media Marketing
- Planning and coordination
- Creative Problem-Solving
- Active Listening
- Customer Service
Timeline
Tour Guide/Bartender/Trainer Coordinator
Whiskey Thief Distilling Co.
02.2024 - Current
Sales Associate/Social Media Team Member
Orangetheory Fitness
01.2023 - 03.2024
Consumer Affairs Associate
Sazerac Company
03.2021 - 01.2022
Tour Guide/Social Media Team Member/Trainer
Buffalo Trace Distillery
12.2019 - 03.2021
Tour Guide-Tour Guide Trainer- Retail Associate
BULLEIT DISTILLING
Bachelors of Fine Arts - Musical Theatre
Point Park University