Hayley Watters
Mobile,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Council on Culture and Inclusion Committee
Alabama Power Company
02.2024 - Current
- Advancement of an inclusive workforce, Creating a culture of belonging, Consistent communications, Volunteer work, Representing the company in a professional manner
Customer Service Representative
Alabama Power Company
11.2023 - Current
- Manage large amounts of incoming phone calls, Generate sales leads, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Meet personal/customer service team sales targets and call handling quotas, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents, Follow communication procedures, guidelines and policies, Take the extra mile to engage customers
Administrative Assistant
Alabama Power Company
11.2022 - 11.2023
- Answer and direct phone calls, Organize and schedule appointments, Plan meetings and take detailed minutes, Write and distribute email, correspondence memos, letters, faxes and forms, Assist in the preparation of regularly scheduled reports, Develop and maintain a filing system, Update and maintain office policies and procedures, Order office supplies and research new deals and suppliers, Maintain contact lists, Book travel arrangements, Submit and reconcile expense reports, Provide general support to visitors, Act as the point of contact for internal and external clients, Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Accounts Receivable Clerk/Receptionist/Website Coordinator
American Flooring Cabinets and Granite
02.2022 - 11.2022
- Answering multi line phone system, forwarding calls, and taking important notes, Greeting customers, Ordering office supplies, Editing customer invoices, Processing accounts and incoming payments, Maintain customer files, Verify discrepancies and resolve client billing issues, Update website weekly, Receiving and sorting mail/packages
Receptionist Lead
Body Mind and Spine
06.2020 - 02.2022
- Greeting and welcoming guests and providing them with a positive first impression of the organization, Reaching sales goals for memberships, Directing guests and answering their questions, Notifying other workers of visitor arrival, Complying with procedures, rules, and regulations on keeping a safe and clean reception area, Documenting and communicating various actions, irregularities, and continuing needs, Contributing to the team by accomplishing tasks as needed, Answering the telephone; taking and relaying messages; providing information to callers, Providing administrative and clerical support, Preparing letters and documents, Receiving and sorting mail and packages
Office Assistant
Mississippi Gulf Coast Community College
08.2019 - 03.2020
- Overseeing clerical tasks, such as sorting and sending mail, Keeping an inventory of office supplies and ordering new materials as needed, Maintaining files, Welcoming visitors to your office, Answering phone calls, Taking and delivering messages, Ensuring the office runs smoothly
Education
Associate's degree -
Bishop State Community College
06.2024
Associate in Arts (AA) -
Mississippi Gulf Coast Community College
05.2021
High school diploma -
Baker High School
05.2019
Skills
- Microsoft Office
- Microsoft Excel (2 years)
- Front Desk
- Microsoft Word
- Customer service
- Multi-line Phone Systems
- Office Management
- Microsoft Powerpoint
- Accounts Receivable
- Insurance Verification
- Clerical Experience
- Sales
- Marketing
- Accounts receivable
- Cash handling
- Office management
- Clerical experience
- Front desk
- Oracle HCM
- Communication skills
- Writing skills
- Team Management
Certification
- AED Certification
- CPR Certification
Timeline
Council on Culture and Inclusion Committee
Alabama Power Company
02.2024 - Current
Customer Service Representative
Alabama Power Company
11.2023 - Current
Administrative Assistant
Alabama Power Company
11.2022 - 11.2023
Accounts Receivable Clerk/Receptionist/Website Coordinator
American Flooring Cabinets and Granite
02.2022 - 11.2022
Receptionist Lead
Body Mind and Spine
06.2020 - 02.2022
Office Assistant
Mississippi Gulf Coast Community College
08.2019 - 03.2020
Associate's degree -
Bishop State Community College
Associate in Arts (AA) -
Mississippi Gulf Coast Community College
High school diploma -
Baker High School
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