Hayley White
Lake Havasu City,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
15
15
years of professional experience
Work History
Manager/cleaner
Cleaning plus llc
Lake Havasu City, AZ
07.2016 - 06.2024
- Performed a variety of cleaning tasks including [specific cleaning tasks, e.g., vacuuming, mopping, dusting, bathroom cleaning, kitchen cleaning] in both residential and commercial settings
- Managed a team of cleaners, assigning tasks, and ensuring quality standards were met
- Developed and implemented efficient cleaning schedules and procedures
- Ordered cleaning supplies and equipment
- Provided excellent customer service by addressing client concerns and requests promptly
Cleaner
MMH CLEANING LLC
Lake Havasu City, AZ
10.2022 - 04.2023
- Performed a variety of cleaning tasks including [specific cleaning tasks, e.g., vacuuming, mopping, dusting, bathroom cleaning, kitchen cleaning] in both residential and commercial settings
- Managed a team of cleaners, assigning tasks, and ensuring quality standards were met
- Developed and implemented efficient cleaning schedules and procedures
- Ordered cleaning supplies and equipment
- Provided excellent customer service by addressing client concerns and requests promptly
Expo/Food Runner
The boathouse grill
Lake Havasu City, AZ
08.2021 - 05.2022
- Coordinated food orders from kitchen to dining area, ensuring timely delivery
- Greeted and seated guests, providing excellent hospitality
- Supported restaurant staff by managing guest flow and addressing customer needs
Shift Leader
Starbucks
Hemet, CA
08.2012 - 12.2016
- Managed daily store operations, including staff scheduling and inventory control
- Provided leadership and training to baristas, ensuring exceptional customer service
- Handled cash management, sales reports, and resolved customer concerns efficiently
- Also Rehired
Cashier
Target
Hemet, CA
08.2009 - 08.2012
- Assisted customers with purchases and provided friendly service at checkout
- Processed transactions accurately and handled returns and exchanges
- Maintained a clean and organized checkout area, supporting team efficiency
CSR - Customer Service Representative
AutoGlass
01.2020
- Processed glass insurance claims efficiently and accurately
- Provided exceptional customer service by explaining claim processes and resolving issues
- Communicated effectively with customers, insurance adjusters, and internal teams
- Utilized claims processing software to manage claim information
- Answered incoming calls promptly and professionally
- Provided product information and answered customer inquiries
- Scheduled appointments and processed orders
- Up-sold products and services to increase sales
Social Media/ CSR auto glass
Auto Glass Shop
Chandler, AZ
- Developed and implemented social media marketing strategies to increase brand awareness and engagement
- Created engaging content and managed social media platforms
- Generated leads and converted them into sales through social media campaigns
- Analyzed social media metrics to measure campaign effectiveness
Education
Some college - Child Development
MSJC
San Jacinto, CASkills
- Upselling
- Commercial Cleaning
- Residential Cleaning
- Social Media Management
- Time management
- Call center experience
- Complaint resolution
- Scheduling
- Strong teamwork
- Call management
- Microsoft outlook
- Technical support
- Microsoft PowerPoint
- Microsoft Office Suite
- Credit card payment processing
- Follow-up skills
- Courteous demeanor
- Decision-making
- Strategic sales
- Positive and professional
- Inbound and outbound calling
- Multitasking and organization
- Quality control
- Sales closing
- Calendaring
Timeline
Cleaner
MMH CLEANING LLC
10.2022 - 04.2023
Expo/Food Runner
The boathouse grill
08.2021 - 05.2022
CSR - Customer Service Representative
AutoGlass
01.2020
Manager/cleaner
Cleaning plus llc
07.2016 - 06.2024
Shift Leader
Starbucks
08.2012 - 12.2016
Cashier
Target
08.2009 - 08.2012
Social Media/ CSR auto glass
Auto Glass Shop
Some college - Child Development
MSJC
Similar Profiles
Fredrick MartinezFredrick Martinez
Manager at Magic Lady Cleaning Services LLC - Thunder Roofing LLCManager at Magic Lady Cleaning Services LLC - Thunder Roofing LLC
Melissa WillingMelissa Willing
Owner at Speckless & Felicity Cleaning Services, LLC.Owner at Speckless & Felicity Cleaning Services, LLC.
Rose Anna BuentelloRose Anna Buentello
Commercial/Residential at D & R Cleaning Services LLC/MyselfCommercial/Residential at D & R Cleaning Services LLC/Myself
Julia TerentiJulia Terenti
Receptionist at A Natural Massage and Day SpaReceptionist at A Natural Massage and Day Spa
Sinclair OppedahlSinclair Oppedahl
Nuclear Medicine Technologist at Lakeside Heart and Vascular Imaging CenterNuclear Medicine Technologist at Lakeside Heart and Vascular Imaging Center