Hayley Williams
Columbus,GA
Summary
Dynamic professional with a proven track record at Minnies Uptown Restaurant, excelling in customer service and team leadership. Successfully implemented inventory management systems, reducing waste and enhancing efficiency. Skilled in staff training and problem-solving, fostering a collaborative environment that improved customer satisfaction and operational performance.
Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration.
Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Minnies Uptown Restaurant
11.2024 - 11.2025
- Led daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff, promoting teamwork and skill development.
- Implemented inventory management systems to reduce waste and improve efficiency.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Horticulturist
Callaway Resort & Gardens
08.2019 - 09.2023
- Cultivated diverse plant species to enhance garden aesthetics and biodiversity.
- Implemented integrated pest management strategies to promote plant health and sustainability.
- Coordinated seasonal planting schedules to optimize blooming periods and visitor experience.
- Collaborated with landscape architects on design projects, enhancing overall garden layouts.
- Monitored soil conditions and conducted testing to ensure nutrient availability for healthy growth.
- Trained junior staff on horticultural techniques, fostering skill development within the team.
- Demonstrated continual positive effort to maintain working relationships with staff, volunteers and management.
- Managed multiple landscaping projects simultaneously while adhering to strict deadlines and budget constraints.
Education
Basic Studies
Columbus State University
Columbus, Georgia, GASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff Training
- Pruning Technics
- Landscape Design
- Pest Control
- Garden Tool Maintenance
- Mowing; Walk Behind, Stand Behind, Zero Turn
- Arboriculture
- Problem-solving
- Time management
Certification
ServSafe Certification
Timeline
Assistant Manager
Minnies Uptown Restaurant
11.2024 - 11.2025
Horticulturist
Callaway Resort & Gardens
08.2019 - 09.2023
Basic Studies
Columbus State University