Hayley Wood
Sauk City,WI
Summary
Proactive and customer-focused, excelled at Bella Goose Coffee by enhancing customer loyalty through exceptional service and beverage expertise. Motivated workers with exceptional social skills, such as communication and customer loyalty. Able to work through work through problems and listen to those in charge. Good at maintaining cleanliness and keeping a well-organized workplace. Demonstrated adaptability and a commitment to excellence, and fostering a positive environment for repeating business. Focused at the task at hand and gets to know customers personally. Kind and caring to all those who enter.
Overview
2
2
years of professional experience
Work History
Barista
Bella Goose Coffee
06.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Century Foods
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
05.2024
BBA - Sociology
05.2028
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Beverage Preparation
- Excellent memory
- Hospitality service expertise
Timeline
Barista - Bella Goose Coffee
06.2024 - 08.2024
Cashier - Century Foods
06.2022 - 08.2022
Grace International School - High School Diploma,
Biola University - BBA, Sociology
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