Hayley Zappa

• Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions in a 30-bed Medical ICU.
• Administer medications via oral, IV, and intramuscular injections and monitor responses.
• Educate patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Implement medication and IV administration, catheter insertion, and airway management.

Delivered critical medical care for adults, adolescents, and geriatric patients in various ICU settings including CVICU, CCU, MICU, COVID ICU, and SICU.

• Provided direct patient care for unstable patients after open heart surgeries, including CABGS, valve repairs/replacements, MAZE procedures, AAA repairs, and heart & lung transplants in an 18-bed ICU.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.

• Accompanied physicians through day in fast-paced, stressful environments.
• Translated medical jargon into correct terminology.
• Interacted with physicians, nursing staff, technicians and medical assistants throughout facility.
• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.