Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hayley Knight

Colorado Springs,CO

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ability to support emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Certified in many educational and developmental skills through programs such as, Colorado Shines, Alliance for kids, and Culture of wellness. Certified in Risk Repo and Recovery, and Driver Safety.

Overview

17
years of professional experience

Work History

Game Over Recovery & Towing

Dispatcher/Office Administrator
05.2022 - Current

Job overview

  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Directed dispatching, routing and tracking of 4 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Sent out Repo drivers to assist up to 6 hourly calls based on locations, needs and worker availability.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Ordered supplies and allocated resources to personnel based on need.

Horizons Childcare

Teacher
04.2013 - 04.2022

Job overview

  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept ration of 14 students on-task daily with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Completed daily reports, meal count sheets and attendance logs.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Promoted physical, mental and social development using classroom games and activities.

Graven, Austin & Drake

Customer Service Representative
05.2013 - 08.2013

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Met customer call guidelines for service levels, handle time and productivity.

White Oaks Academy

Teacher's Aide
05.2010 - 07.2011

Job overview

  • Supported student learning objectives through personalized and small group assistance.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted teachers with supervision and care of group of 10 children.
  • Promoted physical, mental and social development using classroom games and activities.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Completed daily reports, meal count sheets and attendance logs.
  • Took daily attendance, notifying classroom teacher immediately of student absences.
  • Participated in professional development opportunities and attended in-services and seminars.

Fairwinds Retirement LLC

Receptionist
09.2007 - 10.2008

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

Old Country Buffet

Host
12.2006 - 06.2007

Job overview

  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Used cash registers and credit card machines to cash out customers.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Education

Interlake High School
Bellevue, Wa

High School Diploma
05.2008

Skills

  • Office Management
  • Managing Office Supply Inventory
  • Inbound Phone Call Handling
  • Deposit Collection
  • Maintaining Office Records
  • Office Reception
  • Microsoft Office
  • Hospitality and Accommodation
  • Recordkeeping and File Management
  • Copying and Scanning
  • Administrative Arrangements
  • Customer Service Management
  • Processing Expenses
  • Payroll and Accounts Payable Receivable
  • Sorting and Labeling
  • Creative Lesson Plan Development
  • Family Involvement
  • Behavioral Skills Development
  • Time Management
  • Sanitation and Hygiene
  • Infant Care
  • Meal Preparation
  • Health and Safety
  • Safety Monitoring
  • Cognitive Development
  • Infant, Toddler and Preschool Curricula
  • Classroom Management Techniques
  • Play Skills Readiness
  • Program Leadership
  • Early Childhood Development

Timeline

Dispatcher/Office Administrator

Game Over Recovery & Towing
05.2022 - Current

Customer Service Representative

Graven, Austin & Drake
05.2013 - 08.2013

Teacher

Horizons Childcare
04.2013 - 04.2022

Teacher's Aide

White Oaks Academy
05.2010 - 07.2011

Receptionist

Fairwinds Retirement LLC
09.2007 - 10.2008

Host

Old Country Buffet
12.2006 - 06.2007

Interlake High School

High School Diploma

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Hayley Knight