Hayley Brown
UX Researcher
Austin,TX
Summary
Innovative User Researcher enthusiastic about supporting advancements in website and mobile application design through a variety of technologies, resources, and methods. Passionate about increasing knowledge to drive growth and needed improvements to ensure users are having the best experience possible. Ready to apply knowledge and 3 years of experience in research.
Overview
10
10
years of professional experience
Work History
Volunteer UX Researcher
Oppia Foundation
09.2023 - Current
- Researched and proposed new solutions to make content more user-friendly.
- Established scripts for qualitative user research.
- Performed testing on the website and mobile app at different design and production stages to assess conformance with designs.
- Authored feedback reports, analyzed user feedback to influence future UX updates, and ameliorated user concerns and pain points during subsequent patch cycles.
User Research Coordinator
Cognizant, Supporting Google
01.2023 - Current
- Coordinate appropriate leads, screeners with high-impact questions, focus groups, incentive processing, troubleshooting, and targeted research studies.
- Oversee research projects focused on Google Ads improvements with teams of up to 6 members.
- Apply Qualtrics expertise to create high-quality screeners and surveys.
- Manage studies and participants via Salesforce.
Specialty Assistant
Pacific Dental Services
07.2017 - 06.2018
- Applied extensive knowledge of various procedures and regulations to ensure smooth and safe operations.
- Established team priorities, maintained schedules and monitored performance across 3 different teams.
- Maintained supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference for up to 16 patients per day.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads across 6 specialties.
Administrative Assistant IV
Department Of Family And Protective Services
06.2013 - 07.2015
- Developed administrative processes to achieve objectives for 6 branches of Child Protective Services (CPS) and improve office efficiency.
- Planned, coordinated, moderated, and managed the state office directors' meetings, conferences, and special events that held up to 150 people.
- Organized and assisted with directors' projects; specifically aided in research for the Director of Disparity (between adoption rates in children of color and white children).
- Ordered, received, and distributed supplies based on Texas state procurement process.
- Diffused tense phone calls with families and used proper interdepartmental communication regarding calls. Took up to 30 calls per day.
Education
Master of Science - Information Technology
Southern New Hampshire University
Hooksett, NH07.2025
Certification - UX/UI
University of Texas At Austin
Austin, TX07.2022
Bachelor of Arts - Anthropology
University of Texas At Austin
Austin, TX08.2021
Skills
- Interpersonal communication
- Qualitative user research
- Technologically proficient and highly attentive to detail
- Moderating and facilitating various events (including focus groups)
- Excellent collaboration skills
- Great at creating organized and easily-digestible information artifacts
- Prioritization and efficiency
- Agile Research Methods
- Mixed Methods Research
- Proficiency in Microsoft Office, G-Suite, Adobe, Qualtrics, Figma, Salesforce, and UserTestingcom
- Research Procedures
- Data Collection
- Critical Thinking
- Administrative Support
- Complex Problem-Solving
Accomplishments
- Planned, organized and executed 8 empathy building sessions connecting Google Ads users with Google employees.
- Successfully coordinated and recruited participants for 20 research studies from January 2023 to September 2023 with an average recruitment time of under 8 days.
- Collaborated with team of 15 in the development of the Oppia free education platform.
- Created a presentation on the research and redesign of the Special Olympics website that resulted in the University of Texas professors asking to use the presentation as an example in further cohorts.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Normality is a paved road: it's comfortable to walk, but no flowers grow on it."
Vincent Van Gogh
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