Hayley Jones
Learning and Development Specialist
Eugene,OR
Summary
Enthusiastic system trainer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of communication and training in all systems. Motivated to learn, grow and excel in the healthcare industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EMR Trainer
Community Care Partners
Eugende, OR
08.2017 - Current
- Prepared patient care reports, medical necessity forms, and incident reports to document shift details and enter in database.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Created and oversaw Electronic Medical Record training programs for operations in over 10 states with over 100 clinics
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Developed and implemented updating training programs for 687 employees.
Service Representative Trainer
PenFed Credit Union
Eugene, OR
12.2015 - 08.2017
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 75%.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
Phase-A-Matic
Palmdale, CA
04.2011 - 11.2015
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions to over 50 retail stores.
Education
Bachelor of Science - Business Administration
Central State University
Wilberforce, OH05.2022
High School Diploma -
Highland High School
Palmdale, CA05.2015
Skills
- Attention to Detail
- Communication Equipment Operation
- Basic Trauma Life Support
- Treatment Documentation
- Cardiac Defibrillation
- Advanced Lifesaving Procedures
- Leadership Development
- Orientation and Onboarding
- Curriculum Design
- Microsoft Office
- Compliance Training
- Corporate Training Programs
Accomplishments
- Collaborated with team of 3 in the development and implementation of training manuals.
- Achieved implimentation by introducing clinical software for healthcare charting.
Certification
- Certified Basic Life Support Instructor, American Heart Association - 2021-2023
- EClinical Works Trainer, Community Care Partners - 2021-2022
Languages
English
Full Professional
Sign Language
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Live every day like Elle Woods when Warner told her she was too dumb to get into Law School.
Anonymous
Timeline
EMR Trainer
Community Care Partners
08.2017 - Current
Service Representative Trainer
PenFed Credit Union
12.2015 - 08.2017
Administrative Assistant
Phase-A-Matic
04.2011 - 11.2015
Bachelor of Science - Business Administration
Central State University
High School Diploma -
Highland High School
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