HAYLEY ROGERS
Frederick,MD
Summary
Determined self-starter eager to apply experience in editing, writing, and customer service to a dynamic new role. Seeking a position that allows me to utilize my leadership, communication, and collaboration skills, while offering an increased level of responsibility.
Overview
17
17
years of professional experience
Work History
Knowledge Manager
Combat Casualty Care Research Program (Contractor)
01.2024 - Current
- Collaborate with various offices, including MRDC PAO, to ensure clearance and publication of representative materials
- Optimize search functionality within internal databases, enabling faster access to relevant information for users
- Write and edit annual reports, press releases, tasker information, PowerPoint presentations, and more, to ensure high-quality representation
- Research, compile, and analyze data to develop visual and organizational tools to aid in the knowledge-sharing process
Head Editor
Department of Labor (Contractor)
01.2022 - 12.2022
- Tracked and ensured timely implementation of revisions to the Secretary of Labor's evening news briefing
- Reviewed, rewrote, and edited content to improve readability and impact for over 50 members of the Department of Labor
- Collaborated with upper management to implement continuous refinement and exceed team goals
- Conducted analysis of content to ensure proper guidance for team editors, as well as insightful suggestions to leadership
Head Editor
Department of State (Contractor)
06.2019 - 06.2021
- Coordinated the drafting and distribution of news briefings for the Secretary of State, ensuring alignment with the Department of State's feedback
- Led the creation and maintenance of comprehensive Standard Operating Procedures, streamlining operational efficiency
- Determined readiness of over 200 news reports per day, made changes, and approved final versions for publication
- Communicated directly with editors and management to collaboratively assess news briefings and guide editorial improvements
Ambassador for Overcoming Multiple Sclerosis
OMS—World's Leading Healthy Lifestyle Charity
01.2017 - 12.2019
- Engaged with local organizations, healthcare professionals, and support groups to build a collaborative network focused on empowering individuals affected by MS
- Delivered compelling presentations at public events to increase public understanding of MS and the importance of a healthy lifestyle
- Conducted one-on-one meetings to create individualized approaches to treating symptoms and achieving overall wellness after diagnosis
- Updated the OMS organization on member progress and events
Teacher
Assets Middle School
08.2018 - 05.2019
- Developed, provided, and transmitted effective communications to students, staff, and parents — both oral and in writing
- Established and maintained records, files, and reports to track student progress and determine most effective teaching methods
- Guided students through the execution of word processing and data entry to establish as available tools in future assignments
- Worked effectively as a team member to discuss instructional strategies and balance the interests of a variety of students
Volleyball Coach
Assets Athletics
08.2018 - 10.2018
- Provided individualized coaching by conducting skill assessments, offering personalized feedback, and implementing targeted drills to address areas of improvement for each player
- Led team practices with a strong emphasis on teamwork, communication, and sportsmanship
- Cultivated a positive and motivating environment that encouraged player development, camaraderie, and a strong work ethic
- Organized team meetings to discuss strategy, player feedback, and ensure alignment between coaching staff and team members
Household Nanny
Private Client
05.2017 - 08.2018
- Orchestrated and maintained a dynamic household environment for one child, beginning at two months of age
- Coordinated and oversaw the scheduling of daily newborn routine, and later, extracurricular activities, playdates, and educational outings
- Spearheaded the development and implementation of personalized educational projects
- Regularly provided comprehensive updates on child's progress and daily activities
Barista and Waitstaff
Morning Glass Coffee
06.2016 - 12.2017
- Efficiently managed customer orders, table service, and beverage preparation while upholding a high standard of customer satisfaction
- Implemented effective organizational strategies to ensure the necessary stocking of inventory and ingredients
- Worked with the POS system to place orders, manage bills, and calculate the cafe's total earnings
- Resolved customer complaints promptly and professionally to maintain positive reputation
Live-In Nanny
Private Client
06.2015 - 02.2016
- Cultivated and maintained a consistent schedule to provide necessary structure for two children, aged 2 and 6.
- Balanced a wide array of responsibilities, including meal preparation, transportation, homework assistance, and household chores
- Collaborated closely with parents to align expectations and goals for their children's development
- Preserved a professional, yet approachable, relationship with employers in a shared environment, inside and outside of working hours
Private Swim Instructor
Hood College
08.2013 - 05.2015
- Lead private lessons for adult and child clients, effectively tailoring lesson plans to individual skill levels and goals
- Managed a dynamic schedule by coordinating lesson times, locations, and client preferences
- Constructively addressed concerns to ensure a positive learning experience
- Adapted lesson plans and techniques according to client feedback and progress
Lifeguard
Hood College
08.2011 - 05.2015
- Maintained a vigilant watch over the pool area, administering first aid and CPR as needed
- Enforced pool rules and regulations to proactively prevent potential hazards
- Conducted regular pool inspections, assessing water quality, equipment functionality, and facility cleanliness
- Coorrdinated with fellow lifeguards and emergency personnel to maintain a high level of safety and hospitality
Admissions Recruiter
Hood College
08.2013 - 05.2014
- Strategically represented the institution, fostering relationships with prospective students and their families through informative presentations and one-on-one consultations
- Utilized strong communication and interpersonal skills to guide potential applicants through the admissions process
- Collaborated with admissions teams to identify trends and implement strategies for optimizing recruitment efforts
- Contributed valuable insights to enhance the institution's overall admissions strategy and achieve enrollment goals
Swim Coach
Hood College Hammerheads
05.2013 - 08.2013
- Designed and implemented comprehensive swim training programs for athletes between the ages of 4 and 6
- Focused on technique enhancement, physical conditioning, and goal achievement, while nurturing a playful and stress-free environment
- Led group training sessions with clear communication and motivational techniques
- Collaborated with parents and athletes to set and track performance goals and encourage confidence
Lifeguard
Canal Run Pool
05.2011 - 08.2011
- Learned and maintained proficiency and certification in First Aid and CPR to offer optimal support to individuals in distress
- Provided friendly customer service to guests
- Monitored safety of guests in and around swimming pool by enforcing facility guidelines
- Attentively monitored the pool's chemical levels to ensure safety for patrons
Private Swim Instructor
Canal Run Pool
05.2011 - 08.2011
- Taught over twenty children necessary water safety guidelines
- Sorted learners into group or private sessions, according to skill levels and comfortability
- Provided positive reinforcement and motivation to increase confidence and performance
- Used teaching aids such as kickboards, diving rings, and fins to engage students in the learning experience
Certified Nursing Assistant
Northampton Manor Nursing And Rehab Center
10.2008 - 05.2010
- Provided compassionate and skilled care to sixteen residents a shift
- Assisted with activities of daily living such as bathing, dressing, grooming, and feeding—ensuring their comfort and maintaining their dignity
- Monitored patients' vital signs, recorded health information accurately, and promptly reported any changes in condition to the nursing team
- Established strong rapport with patients and their families, offering emotional support, active listening, and effective communication
Nanny
Private Client
10.2007 - 08.2009
- Provided attentive and nurturing care for children, ensuring their safety and well-being at all times by closely supervising activities, preparing meals, and maintaining a secure environment
- Maintained a transparent and collaborative relationship with parents
- Responded to the individual needs of children— addressing concerns, comforting them in times of distress, and effectively managing conflicts
- Contributed to light housekeeping during and after shifts to ensure an enhanced and positive experience for clients
Education
Bachelor of Arts - English, Creative Writing
Hood College
Frederick, MD05.2015
Skills
- Team Management
- Writing
- Copyediting
- Proofreading
- Teaching
- Customer Service
Timeline
Knowledge Manager
Combat Casualty Care Research Program (Contractor)
01.2024 - Current
Head Editor
Department of Labor (Contractor)
01.2022 - 12.2022
Head Editor
Department of State (Contractor)
06.2019 - 06.2021
Teacher
Assets Middle School
08.2018 - 05.2019
Volleyball Coach
Assets Athletics
08.2018 - 10.2018
Household Nanny
Private Client
05.2017 - 08.2018
Ambassador for Overcoming Multiple Sclerosis
OMS—World's Leading Healthy Lifestyle Charity
01.2017 - 12.2019
Barista and Waitstaff
Morning Glass Coffee
06.2016 - 12.2017
Live-In Nanny
Private Client
06.2015 - 02.2016
Private Swim Instructor
Hood College
08.2013 - 05.2015
Admissions Recruiter
Hood College
08.2013 - 05.2014
Swim Coach
Hood College Hammerheads
05.2013 - 08.2013
Lifeguard
Hood College
08.2011 - 05.2015
Lifeguard
Canal Run Pool
05.2011 - 08.2011
Private Swim Instructor
Canal Run Pool
05.2011 - 08.2011
Certified Nursing Assistant
Northampton Manor Nursing And Rehab Center
10.2008 - 05.2010
Nanny
Private Client
10.2007 - 08.2009
Bachelor of Arts - English, Creative Writing
Hood College
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