Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Ross

Ocala

Summary

Dependable and goal-oriented professional with experience in customer service and warehouse/manufacturing. Proven ability to enhance efficiency through effective teamwork and communication. Skilled in team leading and maintaining a calm demeanor under pressure, consistently achieving high-quality standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Package Handler

Fed Ex Ground
08.2024 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Packaging Operator

ClosetMaid
04.2022 - Current
  • Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
  • Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
  • Operate several production machines at once.
  • Operate forklift to ensure production line maintains flow of packaging department.
  • Keep account of any scrap material.
  • Follow procedures for Lock out, Tag out.

Shift Manager

Hardees Resaurant
12.2021 - 04.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Close down store making sure all money was accounted for in registers and safe.

Education

High School Diploma -

Department of Education
Ocala, FL
08-2025

Skills

  • Heavy lifting
  • Warehouse safety
  • Package unloading
  • Phone etiquette
  • Goal oriented
  • Typing speed
  • Calm and professional under pressure
  • Understanding customer needs
  • Customer service
  • Call handling
  • Teamwork and collaboration
  • Professional telephone demeanor

Certification

Forklift

Timeline

Package Handler

Fed Ex Ground
08.2024 - Current

Packaging Operator

ClosetMaid
04.2022 - Current

Shift Manager

Hardees Resaurant
12.2021 - 04.2022

High School Diploma -

Department of Education