Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayli Abel

Temple,TEXAS

Summary

Professional Client Service Specialist with experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.

I aim to secure a role in a field that offers a challenging and fulfilling career with opportunities for growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Service Coordinator

The Arbor Behavioral Health
09.2022 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
  • Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Implemented new processes to increase operational efficiency in the coordination of client services.
  • Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
  • Streamlined communication channels for improved team collaboration and quicker response times to client requests.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Bartender

Chupacabra
10.2021 - 08.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Floater/Assistant Teacher

CENTRAL TEXAS 4C Head Start
09.2017 - 10.2021
  • Taking care of children's needs
  • Lesson plans, making sure that all of the children have specific learning activities depending on where they stand developmentally
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Education

Central Texas Beauty College -

Central Texas Beauty College
Temple
05.2017

High school diploma or GED -

Temple College
05.2013

Skills

  • Scheduling and Planning
  • Customer Relations
  • Client Relationship Building
  • Time management expertise
  • Schedule Management
  • Exceptional communication
  • Training programs
  • Training and mentoring
  • Professionalism and Etiquette
  • Client Support
  • Complaint Handling
  • Meeting deadlines
  • Scheduling and Coordinating
  • Customer Service
  • Computer Skills
  • Problem Resolution
  • Teamwork and Collaboration
  • Training and Development
  • Documentation And Reporting
  • Decision-Making
  • Staff Management
  • Staff Development
  • Schedule oversight
  • Team Leadership
  • Hiring and Training
  • Employee Coaching and Mentoring

Certification

  • CPR Certification
  • First Aid Certification

Timeline

Client Service Coordinator

The Arbor Behavioral Health
09.2022 - Current

Bartender

Chupacabra
10.2021 - 08.2022

Floater/Assistant Teacher

CENTRAL TEXAS 4C Head Start
09.2017 - 10.2021

Central Texas Beauty College -

Central Texas Beauty College

High school diploma or GED -

Temple College

Similar Profiles

CREATE PROFILE
Hayli Abel