Summary
Overview
Work History
Education
Skills
Timeline
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Hayli Birth

Monroe,NC

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

2
2
years of professional experience

Work History

Human Resources Assistant

Carowinds
06.2023 - Current
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Participated in recruitment and selection process for new hires.
  • Participated in job fairs to recruit new talent.

Onboarding Specialist

Cedar Point Amusement Park
03.2023 - 06.2023
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
  • Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.

Server

Longhorn Steakhouse
11.2022 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.

Loan Processor

CrossCountry Mortgage
08.2021 - 08.2022
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Processed loan applications and monitored progress from start to finish.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Education

Associate of Business Administration -

Lorain County Community College
Elyria, OH
05.2024

High School Diploma -

Midview High School
Grafton, OH
06.2018

Skills

  • Employee Counseling and Support
  • Instructing
  • Microsoft Internet Explorer
  • Staff Recruitment and Hiring
  • Maintaining Files
  • Screening Processes
  • New Hire Orientation
  • Understanding of HR Policies
  • Team Player
  • Personnel Records Maintenance

Timeline

Human Resources Assistant

Carowinds
06.2023 - Current

Onboarding Specialist

Cedar Point Amusement Park
03.2023 - 06.2023

Server

Longhorn Steakhouse
11.2022 - 06.2023

Loan Processor

CrossCountry Mortgage
08.2021 - 08.2022

Associate of Business Administration -

Lorain County Community College

High School Diploma -

Midview High School

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Hayli Birth